Social and Behavioral Sciences Commons^™

Digital Reference Evaluation: Assessing The Past To Plan For The Future, J. B. Hill, Cherie Madarash-Hill, Ngoc Pham Thi Bich

E-JASL 1999-2009 (Volumes 1-10)

Historically, libraries have routinely evaluated their reference services both quantitatively and qualitatively. With the increasing volume of digital reference transactions, there is a need to modify and apply to digital reference, the same evaluation techniques that have been used successfully in the evaluation of traditional reference service. At Southeastern Louisiana University, a recent evaluation of the library's Ask a Librarian digital reference service included an unobtrusive observation of current practice through a detailed examination of archived reference transactions, as well as an assessment of future needs through a survey of users. Through this evaluation, it was possible to assess the …

Usability Of E-Journals And Preference For The Virtual Periodicals Room: A Survey Of Mathematics Faculty And Graduate Students, Lutishoor Salisbury, Emilio Noguera

E-JASL 1999-2009 (Volumes 1-10)

Introduction

Using several variables, the University of Arkansas Libraries conducted a survey in 2002 to measure the nature and extent of journal use in the Mathematics Reading Room, the Virtual Periodicals Room and Mullins Library.

The aims of this survey were two-fold: firstly, to collect information on the current level of support for electronic-only journals to aid in collection development, and secondly, to ascertain whether a Virtual Periodicals Room is a viable alternative to the physical Reading Room for the Mathematics faculty.

Conclusion

It is obvious from the results of the survey that greater use is being made of the …

Bibliographic Instruction: Two Models Converging In A Common Goal, Stephen J. Shaw

E-JASL 1999-2009 (Volumes 1-10)

Introduction

This essay will explore research in the undergraduate curriculum by examining the divergent ways research is understood. The debate centers around the ways that the typical student perceives the role of the library in her education at the university. To limit the discussion to the relation between the student and the librarian misses the larger issue at stake. What needs does the average undergraduate have after completion of the B.A., if they have no plans to continue education further? Are research skills necessary only for the graduate student, or is there some truth to the humanistic notion of 'knowledge …