Social and Behavioral Sciences Commons^™

Collaborative Reference: Mcquade Library’S Research Center, Lyena Chavez, Catherine Wong, Elizabeth Sarkodie-Mensah, Michaela Keating

Librarian Publications

Although reference has gone high-tech, students seeking high-touch reference assistance still travel to a destination -- whether it’s a reference desk, a librarian’s office, a reference room, or a center. Thus, libraries are challenged to design reference spaces in which librarians are visible to students and are well-positioned to partner with students to engage in active research, from quick “show and go” questions to more in-depth reference consultations. This poster discusses how and why McQuade Library at Merrimack College embraced a Research Center model that creates a positive reference user experience for students and places collaboration --both among librarians and …