Social and Behavioral Sciences Commons^™

Jargon-Free Librarianing: Speaking The Language Of Our Patrons, Ashley Brewer, Lucinda Rush, Rachel Stott

Libraries Faculty & Staff Presentations

Eliminating jargon from our reference interactions, information literacy classes, and online resources is an undertaking that requires cooperation and input from all library departments. Through collaboration with Reference & Research Services and Information Delivery Services, we examined ways our University Libraries currently presents itself both through user experience with our website, during chat and in-person reference interactions, and in information literacy instruction sessions. Our poster will identify core problems jargon-overload present. We will look at how these problems and inconsistencies impact user experience from a Resources Discovery perspective, and provide specific examples from our library. We will provide visuals that …