Social and Behavioral Sciences Commons^™

Frustrations, Fights, And Friendships: The Physical, Emotional, And Behavioural Effects Of High-Density Crowding On Mumbai’S Suburban Rail Passengers, Lily Hirsch, Kirrilly Thompson, Danielle Every

The Qualitative Report

Crammed together in tight folds of humanity, the suburban rail passengers of Mumbai, India, experience the most densely crowded trains in the world (Basu & Hunt, 2012). Whilst the immediate physical descriptors of crowdedness in Mumbai are well understood (Hirsch, 2016), there is little knowledge of the effect this has on the multitude of passengers. This is an important omission, as the effects of crowding on passengers impact their attitudes, travel behavior, and travel decisions. This paper therefore seeks to discern the physical, emotional, and behavioural effects of rail passenger crowding in Mumbai, India. To achieve this, a qualitative methodology, …