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Leveraging On A University-Industry Partnership Programme: How A Yearbook Publisher Can Pivot Its Operations In A New Normal, Yuanto Kusnadi, Benjamin Huan Zhou Lee, Gary Pan
Leveraging On A University-Industry Partnership Programme: How A Yearbook Publisher Can Pivot Its Operations In A New Normal, Yuanto Kusnadi, Benjamin Huan Zhou Lee, Gary Pan
Research Collection School Of Accountancy
The printing industry is a “sunset” industry that is currently undergoing massive changes, with digital transformation and sustainability being two key issues that the companies in these 2 industries have to face. In addition, the Covid-19 pandemic has hastened the pace of the changes that are taking place and companies have to make serious decisions that will affect their future survival in this industry. This article highlights how one printing solutions provider in Singapore can pivot its operations to be more sustainable in the new post-pandemic normal.
Leveraging Reward-Based Crowdfunding During Covid-19, Hannah H. Chang, Erin Jasmine Guillermo, Colin Chai
Leveraging Reward-Based Crowdfunding During Covid-19, Hannah H. Chang, Erin Jasmine Guillermo, Colin Chai
Research Collection Lee Kong Chian School Of Business
Over the last year, Singapore firms have faced unforeseen market disruptions created by the Covid-19 pandemic. Worldwide country lockdowns, supply chain disruptions, and restrictions on business operations due to public health and safety measures posed non-trivial challenges. Many companies scampered to find alternative sources of revenue and ramp up their efforts at digitalisation - or risk the possibility of business closure.
Tips For Sme Transformation Amid Covid-19 Pandemic, Siow-Heng Ong
Tips For Sme Transformation Amid Covid-19 Pandemic, Siow-Heng Ong
Research Collection Lee Kong Chian School Of Business
The author shared that following the economic downturn in 2020, revival in 2021 can only be very gradual. SMEs in different sectors of the economy face different challenges and have different options for response. Overall, SMEs are hopeful rather than confident. SMEs are generally hoping to manage cash flow and stretch their current funds for immediate business sustainability. Inevitably, their focus is on meeting critical business needs. Turnover and profits are not expected to return to pre-pandemic levels so any increase in hiring or other planning for the future will be slight. He suggested that for pragmatic managers of SMEs …
Haptic Heritage And The Paradox Of Provenance Within Singapore's Cottage Food Businesses, Orlando Woods, John A. Donaldson
Haptic Heritage And The Paradox Of Provenance Within Singapore's Cottage Food Businesses, Orlando Woods, John A. Donaldson
Research Collection School of Social Sciences
This paper offers a “more-than-representational” understanding of how heritage value is reproduced by cottage food businesses in Singapore. It advances the notion of haptic heritage to highlight the importance of touch and feel in inculcating food with a sense of heritage value. Haptic heritage is reproduced through the physical handling of ingredients in ways that contribute to more “authentic” products. However, it also foregrounds food production processes that are more tactile, time-consuming and thus unscalable than their automated counterparts. Accordingly, the reproduction of haptic heritage is becoming increasingly unviable in Singapore’s competitive economic landscape. These ideas are explored through a …
Emergence Of Private Markets And Exchanges As An Alternative Source Of Financing For Small- And Medium-Sized Enterprises (Sme) In Singapore, Ser Keng Ang
Research Collection Lee Kong Chian School Of Business
Small- and Medium-sized Enterprises (SMEs) are the engine for growth for any economy, whether big or small and developed or emerging. In the US, small firms with less than 500 employee represent 99% of all employers, provide over 80% of net new jobs and account for about one-half of the national workforce. Singapore is no exception. Hence, the well-being of the SME sector in Singapore bears huge importance in the growth and development of its economy.In practice, financing of private companies, particularly small companies, is a challenge. In general, their small size makes private firms more susceptible to exogenous shocks. …
Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff
Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
Industry 4.0 encompasses adopting opportunities from end-to-end digitalisation with connected computers and increasingly autonomous automation systems equipped with intelligent machine learning algorithms that control the robotics without much input from humans. Smart manufacturing technologies (a part of the smart industry, an extension of Industry 4.0 initiatives and implementation) involve automating various processes. It aims to connect various units in real-time while enhancing profitability by reducing costs, increasing labour productivity, and improving overall efficiency. The impetus for our paper is the assumption that the adoption of smart manufacturing technologies such as advanced robotics, cyber-physical systems, or the Internet of Things (IoT) …
Sasa In Singapore: What Went Wrong?, Singapore Management University
Sasa In Singapore: What Went Wrong?, Singapore Management University
Perspectives@SMU
Twenty-two became a somewhat unlucky number for Hong Kong-based cosmetics retail chain, Sasa, for its Singapore operations in 2019. That was the year – 22 years after it entered the market – that it decided to close all of its 22 stores on the island.
Digitalisation Of Smes In Singapore: An Institute Of Higher Learning-Enterprise Partnership Model, Benjamin Huan Zhou Lee, Gary Pan
Digitalisation Of Smes In Singapore: An Institute Of Higher Learning-Enterprise Partnership Model, Benjamin Huan Zhou Lee, Gary Pan
Research Collection School Of Accountancy
An SME had commissioned a team of five accounting students to develop a forecasting model using analytics. The student team was from the Accounting Analytics Capstone (SMU-X) course offered by the School of Accountancy, Singapore Management University (SMU), in January 2018. For this project, the student-consultants applied their knowledge of accounting data and analytics, combining it with a multidisciplinary approach to solve real-world complex financial analytical problems that have real-time consequences.
Developing Online Business Strategy With Millennials Through Partnership With University, Yuanto Kusnadi, Gary Pan
Developing Online Business Strategy With Millennials Through Partnership With University, Yuanto Kusnadi, Gary Pan
Research Collection School Of Accountancy
The COVID-19 pandemic has brought about a significant shift in shopping behaviour from offline to online among Singaporean consumers. According to data from data analytics firm Nielsen, 37 per cent of Singaporean consumers have increased online shopping activities since the COVID-19 outbreak. This shift towards online shopping, food delivery and e-groceries may persist beyond the COVID-19 period. While the increase in online shopping has benefited online stores, many businesses who do not yet have an online presence or have not been paying much attention to conducting sales online were caught off-guard during the circuit breaker period which has resulted in …
Agility In Responding To Disruptive Digital Innovation: Case Study Of An Sme, Calvin M. L. Chan, Say Yen Teoh, Adrian Yeow, Gary Pan
Agility In Responding To Disruptive Digital Innovation: Case Study Of An Sme, Calvin M. L. Chan, Say Yen Teoh, Adrian Yeow, Gary Pan
Research Collection School Of Accountancy
Disruptive digital innovation (DDI) often creates hypercompetitive market environment that forces firms to be agile to survive and remain competitive. Whereas most studies have focused on larger firms' effort to be agile, few have looked at how small‐ and medium‐sized enterprises (SMEs) respond to DDI. The study attempts to answer the research question of how SMEs achieve agility to respond to DDI. Drawing on a case study of an innovative SME, our study develops a framework on agility based on the processes of mitigating organizational rigidity, developing innovative capabilities, and balancing the tension of organizational ambidexterity. Specifically, our findings show …
Creating A Customer-Centred Brand, Amira Geneid
Creating A Customer-Centred Brand, Amira Geneid
Research Collection Institute of Service Excellence
Amira Geneid of Zahara discusses how the brand listens to their community to deliver beyond expectations. Zahara is a halal cosmetics line based in Singapore
Designing Small Successes, Edwin Low
Designing Small Successes, Edwin Low
Research Collection Institute of Service Excellence
Edwin Low of Supermama talks about how he’s built his team and the differences between Singaporean and Japanese customers
Foreword [June 2018, Issue 2], Neeta Lachmandas
Foreword [June 2018, Issue 2], Neeta Lachmandas
Research Collection Institute of Service Excellence
In this issue, we speak to 10 small business owners representing a myriad of sectors about their experience and insight into growing their business in Singapore and the region, as well as their approach to customer satisfaction and service excellence.
Selling Service In Retail, Sharon Wong
Selling Service In Retail, Sharon Wong
Research Collection Institute of Service Excellence
Sharon Wong of Motherswork speaks about expanding to China and building brand loyalty with customers and staff.
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Pursuing Quality, Zara Salahuddin, Arif Salahuddin
Research Collection Institute of Service Excellence
Zara and Arif Salahuddin of Bismillah Biryani exchange views on growing a family business and prioritising product quality.
Investing In Service, Andre Huber
Investing In Service, Andre Huber
Research Collection Institute of Service Excellence
Andre Huber of Huber’s Butchery looks at how family values have formed a cornerstone of their service vision.
Paying It Forward, Joshua Sim
Paying It Forward, Joshua Sim
Research Collection Institute of Service Excellence
Joshua Sim, founder of The Beautiful Moment Photography, defines service excellence in a surprisingly relatable way — through emotional intelligence.
It Takes Two, Faye Sit, Ernest Ting
It Takes Two, Faye Sit, Ernest Ting
Research Collection Institute of Service Excellence
Faye Sit and Ernest Ting of Hook Coffee contemplate Singapore’s service standards and if the Singapore market is ready for better service.
Serendipitous Stylings, Yi Lian Ng
Serendipitous Stylings, Yi Lian Ng
Research Collection Institute of Service Excellence
Multihyphenate Yi Lian Ng reflects on her seemingly radical career change and life as a florist, freelance writer and stylist, and accidental entrepreneur
Growing Together, Shannon Ong, Mike Foo
Growing Together, Shannon Ong, Mike Foo
Research Collection Institute of Service Excellence
Shannon Ong and Mike Foo of Woods in the Books discuss the significance of diverse stories and the importance of growing with your customers.
Inter-Generational Transitions Of Family Businesses Using Private Equity: Lessons For China And Australia From Chinese Family-Owned Enterprises In Singapore, Pi Shen Seet, Christopher Graves, Wee Liang Tan
Inter-Generational Transitions Of Family Businesses Using Private Equity: Lessons For China And Australia From Chinese Family-Owned Enterprises In Singapore, Pi Shen Seet, Christopher Graves, Wee Liang Tan
Research Collection Lee Kong Chian School Of Business
This chapter aims to address some of these research gaps by looking at family-owned SMEs (SMFEs). In particular, it examines the considerations of Chinese SMFES in Singapore when they engage with the private equity (PE) sector as part of the overall capital-raising and harvest strategy.
Global Entrepreneurship Monitor 2012 Singapore Report, Olexander S. Chernyshenko, Marilyn A. Uy, David Gomulya, Francis L. K. Wong, Moon-Ho R. Ho, Yoke Yong Lai, Kim Yan Chan, Olwen Bedford
Global Entrepreneurship Monitor 2012 Singapore Report, Olexander S. Chernyshenko, Marilyn A. Uy, David Gomulya, Francis L. K. Wong, Moon-Ho R. Ho, Yoke Yong Lai, Kim Yan Chan, Olwen Bedford
Research Collection Lee Kong Chian School Of Business
Independent of the stage of economic development, entrepreneurship plays a significant role for the expansion, job creation and overall economic health within a country. As a leading international indicator of entrepreneurial activity around the world, the Global Entrepreneurship Monitor (GEM) provides valuable insight into the state of entrepreneurship within and across developed and developing economies. Knowing the entrepreneurial aspirations of country’s residents is particularly relevant to Singapore’s innovation-driven economy given that the country’s prosperity depends largely on the economic activities of its citizens. We describe the key definitions and terms used in the GEM as well as the stages of …
Smu Launches Southeast Asia’S First Regional Institute Focused On Family Businesses, Singapore Management University
Smu Launches Southeast Asia’S First Regional Institute Focused On Family Businesses, Singapore Management University
SMU Press Releases
The Singapore Management University (SMU) today launched Southeast Asia’s first regional institute set up specifically to serve the needs of business families in this part of the world. The Business Families Institute, or BFI@SMU, will be an educational, engagement and research platform to bring together business families in Asia. SMU will leverage on the vast experience of faculty who have worked closely with business families and thus understand their strengths and challenges, as well as the University’s strong expertise in business and management, to help them deal with business family-specific issues such as family ownership, business succession, business diversification and …
Engaging Students In Higher Education Through Mobile Learning: Lessons Learnt In A Chinese Entrepreneurship Course, Thomas Menkhoff, Magnus Lars Bengsston
Engaging Students In Higher Education Through Mobile Learning: Lessons Learnt In A Chinese Entrepreneurship Course, Thomas Menkhoff, Magnus Lars Bengsston
Research Collection Lee Kong Chian School Of Business
This evaluative-exploratory case study reports pedagogical experiences with using mobiles phones, wikis, and other mobile learning approaches such as podcasts and walking tours as educational tools in the context of an undergraduate course on Chinese Entrepreneurship and Asian Business Networks taught at a university in Singapore. Conceptualized as mobile learning, the paper argues that information and communication technologies (ICT) devices used by Gen Y students as part of their everyday life such as hand phones in combination with social media platforms such as course wikis and other proven pedagogical methods such as mini lectures, field visits, and walking tours can …
Global Entrepreneurship Monitor 2011 Singapore Report, Olexander S. Chernyshenko, David Gomulya, Wei Ming J. Phan, Yoke Yong Lai, Moon-Ho R. Ho, Marilyn A. Uy, Kim Yan Chan, Olwen Bedford
Global Entrepreneurship Monitor 2011 Singapore Report, Olexander S. Chernyshenko, David Gomulya, Wei Ming J. Phan, Yoke Yong Lai, Moon-Ho R. Ho, Marilyn A. Uy, Kim Yan Chan, Olwen Bedford
Research Collection Lee Kong Chian School Of Business
Independent of the stage of economic development, entrepreneurship plays a significant role for the expansion, job creation and overall economic health within a country. As a leading international indicator of entrepreneurial activity around the world, the Global Entrepreneurship Monitor (GEM) provides valuable insight into the state of entrepreneurship within and across developed and developing economies. Knowing the entrepreneurial aspirations of country’s residents is particularly relevant in Singapore’s innovation-driven economy given that the country’s prosperity depends largely on the economic activities of its citizens. We describe the key definitions and terms used in the GEM as well as the stages of …
Impact Of Culture On ‘Partner Selection Criteria’ In East Asian International Joint Ventures, Ravinder K. Zutshi, Wee Liang Tan
Impact Of Culture On ‘Partner Selection Criteria’ In East Asian International Joint Ventures, Ravinder K. Zutshi, Wee Liang Tan
Research Collection Lee Kong Chian School Of Business
Selecting the right partner is important for the success of alliances and joint ventures. For international joint ventures (IJVs) from diverse cultures the partner selection process can become complicated. Prior studies have investigated the alliances and joint ventures to develop a set of objective criteria for evaluating potential partners. This paper reports the study of IJVs formed by Singapore firms in Peoples Republic of China and India. The intent was to develop a methodology for identifying partner selection criteria in a cross-cultural setting. The findings reveal that the partner selection process follows a different logic in Confucian societies. Trust has …
Technological Change Management Strategies In Asian Small-Scale Businesses: Trends In Singapore, Thomas Menkhoff, Yue Wah Chay
Technological Change Management Strategies In Asian Small-Scale Businesses: Trends In Singapore, Thomas Menkhoff, Yue Wah Chay
Research Collection Lee Kong Chian School Of Business
Based on survey data on the change management behavior of Chinese small and medium sized enterprises (SMEs) in Singapore, the paper explores how small entrepreneurs are coping with the city-state's turbulent business environment, processes of technological advancement and accelerated change. Differences between so-called opportunistic entrepreneurs and small business ventures are examined. Conceptually, the paper is informed by theories of change management, strategic choice, entrepreneurship and Chinese business. Special emphasis is put on the identification of demographic characteristics of "technological change masters" in Singapore's small business sector so as to gain an understanding of both the dynamism and relative passivity of …
The Role Of The Board And Its Interaction With The Successor's Human Capital In The Asian Family Enterprise, Soo-Hoon Lee, Phillip H. Phan, Toru Yoshikawa
The Role Of The Board And Its Interaction With The Successor's Human Capital In The Asian Family Enterprise, Soo-Hoon Lee, Phillip H. Phan, Toru Yoshikawa
Research Collection Lee Kong Chian School Of Business
This study examined the human and social capital factors associated with higher post-succession firm performance in family enterprises in Singapore. We also investigated the moderating influence of the board of directors in terms of its service role as stewards of the enterprise. We found that a successor's industry experience and diversity of network ties were positively associated with firm performance and boards that focused their role as advisors to the successor enhanced post-succession firm performance.
Managing Change In Asian Business: A Comparison Between Chinese Educated And English Educated Chinese Entrepreneurs In Singapore, Thomas Menkhoff, Ulrike Badibanga, Yue Wah Chay
Managing Change In Asian Business: A Comparison Between Chinese Educated And English Educated Chinese Entrepreneurs In Singapore, Thomas Menkhoff, Ulrike Badibanga, Yue Wah Chay
Research Collection Lee Kong Chian School Of Business
Against the background of the current rapidly changing business environment, the article examines the organizational change management behaviour of the owner-managers of small and medium sized enterprises (SMEs) in Singapore. The analysis of survey data is aimed at ascertaining whether there are any differences between Chinese and English educated small (ethnic Chinese) businessmen in terms of Change Management (CM), a dichotomy that is of great historical and politico-cultural significance in Singapore. The survey data show that there are indeed differences between the subgroups (eg with regard to the initiation of a more participatory people management style) but these variations turned …
Subethnische Dimensionen Des Veraenderungsmanagements In Asiatischen Klein- Und Mittelunternehmen: Trends In Singapur, Ulrike Badibanga, Thomas Menkhoff
Subethnische Dimensionen Des Veraenderungsmanagements In Asiatischen Klein- Und Mittelunternehmen: Trends In Singapur, Ulrike Badibanga, Thomas Menkhoff
Research Collection Lee Kong Chian School Of Business
Against the background of a rapidly changing business environment, the article examines the organisational change management behavior of the owner-managers of small and medium-sized enterprises in Singapore. The analysis of survey data is aimed at ascertain whether there are any differences between Chinese and English-educated small (Chinese) businessmen in terms of Change Management (CM), a dichotomy which is of great historical and politico-cultural significance in Singapore. The survey data show that there are indeed differences between the subgroups (e.g. with regard to the initiation of a more participatory people management style) but these variations turned out to be far less …