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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Improved Workflow Modelling Using Role Activity Diagram-Based Modelling With Application To A Radiology Service Case Study, Nagesh Shukla, John Keast, Darek Ceglarek
Improved Workflow Modelling Using Role Activity Diagram-Based Modelling With Application To A Radiology Service Case Study, Nagesh Shukla, John Keast, Darek Ceglarek
Nagesh Shukla
The modelling of complex workflows is an important problem-solving technique within healthcare settings. However, currently most of the workflow models use a simplified flow chart of patient flow obtained using on-site observations, groupbased debates and brainstorming sessions, together with historic patient data. This paper presents a systematic and semi-automatic methodology for knowledge acquisition with detailed process representation using sequential interviews of people in the key roles involved in the service delivery process. The proposed methodology allows the modelling of roles, interactions, actions, and decisions involved in the service delivery process. This approach is based on protocol generation and analysis techniques …
Reducing Unwarranted Variation In Healthcare Service Delivery Systems: Key Issues, Research Challenges And Potential Solutions, Nagesh Shukla, Senevi Kiridena, Nishikant Mishra
Reducing Unwarranted Variation In Healthcare Service Delivery Systems: Key Issues, Research Challenges And Potential Solutions, Nagesh Shukla, Senevi Kiridena, Nishikant Mishra
Nagesh Shukla
There is a growing need worldwide to increase the quality and productivity of healthcare services delivery. To this end, analysing and reducing unwarranted variations in healthcare has attracted much attention in recent times. However, current modelling and simulation approaches to reduce unwarranted variations suffer from numerous limitations. Consequently, service improvement efforts have often failed to deliver expected results. This paper discusses the key issues associated with reducing unwarranted variations in hospital service delivery systems, and proposes a research framework that aims at overcoming these issues. In doing so, it highlights the need for: accurately and efficiently modelling complex service delivery …