Social and Behavioral Sciences Commons^™

Synching Up On A Satisfaction: A Mixed Methods Study Exploring Synchronous Online Classroom Learning Satisfaction In The Corporate Training Environment, Andrew S. Burklund

The Interactive Journal of Global Leadership and Learning

Despite rapid evolution and innovation, “online learning” is no longer a universal term. There is a need to expand the existing research base to include subsets of online classrooms and include more diverse populations of learners. The overarching question for this study focused on synchronous online classroom satisfaction in a corporate setting. The researcher analyzed four years of historical learner-satisfaction data from post-class Level-1 satisfaction surveys from a Fortune 100 company. In total, 15,577 learner responses were collected, analyzed, and converged with data collected from employee focus groups related to synchronous online classroom satisfaction. The statistical analysis of learning satisfaction …