Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Social and Behavioral Sciences
Contact Center Healthcare Worker Stress Levels During Times Of Rapid Change, Christine Dvorak
Contact Center Healthcare Worker Stress Levels During Times Of Rapid Change, Christine Dvorak
Leadership Education Capstones
The purpose of this study is to explore the factors contributing to stress during times of rapid change with healthcare staff working behind the scenes in a contact center. This study will focus on contact center employees working in a healthcare setting where rapid change is frequent and how this impacts individual stress levels. The research currently shows that burnout and increased stress is on the rise for the front-line staff working in healthcare (Meese et al., 2021). To better support contact center employees, it will be imperative to understand the causes of stress and burnout in their roles. Once …
What Aspects Of Teaching Generate Burnout In Teachers With Five Or Less Years Of Experience?, Paige Peterson
What Aspects Of Teaching Generate Burnout In Teachers With Five Or Less Years Of Experience?, Paige Peterson
Leadership Education Capstones
The educational field can prove to be a stressful occupation with various aspects being more stressful than others. The purpose of this qualitative research study was to explore the aspects of teaching that generate burnout in teachers with five years or less of teaching experience. The study used an anonymous online survey to collect data from teachers in the state of Minnesota. Research questions aimed to understand which aspects of teaching are the most stressful, how grade level (elementary, middle school, or high school) impacts burnout, and if professional development could help limit burnout. A total of 289 individuals participated …