Social and Behavioral Sciences Commons^™

Navigators As A Means Of Overcoming Administrative Burdens: A Quantitative Study Of State-Administered Federal Assistance Programs, Jonathan Sternesky

West Chester University Doctoral Projects

Administrative burdens are the psychological, compliance, and learning costs experienced by individuals interacting with public entities that may shape and reshape their relationship to citizenship and/or access to benefits and rights. It has long been hypothesized that third-party entities, designated as navigators, could be leveraged to mitigate the impact of administrative burden costs on citizens. For effective delivery of service, easing administrative burden costs in application processes may increase applicant likelihood of successfully navigating the bureaucratic process towards a desired end.

This research used data from recently implemented assistance programs in two separate state-level jurisdictions to conduct logistical regression analyses …

Unbounding Rationality: Observing And Mitigating K-12 Public Education Administrators’ Cognitive Bias, Julie K. Mesaros

West Chester University Doctoral Projects

Humans tend to simplify complex decisions by employing cognitive bias(es). Cognitively biased decision-making by public administrators can be adversely consequential for public organizations, public employees, and the public interest. Given the historical scope of experimental research on cognitive bias in the social and physical sciences, public administration scholars should continue to advance such research across various public sectors. This dissertation study responded to the long-ago call of Herbert Simon for empirical research situated in specific public or political contexts. This qual-QUAN mixed-method study had two main aims: (1) explore decisions that K-12 public education administrators make in personnel management and …