Social and Behavioral Sciences Commons^™

Extracting And Normalizing Entity-Actions From Users' Comments, Swapna Gottipati, Jing Jiang

Research Collection School Of Computing and Information Systems

With the growing popularity of opinion-rich resources on the Web, new opportunities and challenges arise and aid people in actively using such information to understand the opinions of others. Opinion mining process currently focuses on extracting the sentiments of the users on products, social, political and economical issues. In many instances, users not only express their sentiments but also contribute their ideas, requests and suggestions through comments. Such comments are useful for domain experts and are referred to as actionable content. Extracting actionable knowledge from online social media has attracted a growing interest from both academia and the industry. We …