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Social and Behavioral Sciences Commons™
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Articles 1 - 9 of 9
Full-Text Articles in Social and Behavioral Sciences
Anchorage: Visual Analysis Of Satisfaction In Customer Service Videos Via Anchor Events, Kam Kwai Wong, Xingbo Wang, Yong Wang, Jianben He, Rong Zhang, Huamin Qu
Anchorage: Visual Analysis Of Satisfaction In Customer Service Videos Via Anchor Events, Kam Kwai Wong, Xingbo Wang, Yong Wang, Jianben He, Rong Zhang, Huamin Qu
Research Collection School Of Computing and Information Systems
Delivering customer services through video communications has brought new opportunities to analyze customer satisfaction for quality management. However, due to the lack of reliable self-reported responses, service providers are troubled by the inadequate estimation of customer services and the tedious investigation into multimodal video recordings. We introduce , a visual analytics system to evaluate customer satisfaction by summarizing multimodal behavioral features in customer service videos and revealing abnormal operations in the service process. We leverage the semantically meaningful operations to introduce structured event understanding into videos which help service providers quickly navigate to events of their interest. supports a comprehensive …
Action-Centric Relation Transformer Network For Video Question Answering, Jipeng Zhang, Jie Shao, Rui Cao, Lianli Gao, Xing Xu, Heng Tao Shen
Action-Centric Relation Transformer Network For Video Question Answering, Jipeng Zhang, Jie Shao, Rui Cao, Lianli Gao, Xing Xu, Heng Tao Shen
Research Collection School Of Computing and Information Systems
Video question answering (VideoQA) has emerged as a popular research topic in recent years. Enormous efforts have been devoted to developing more effective fusion strategies and better intra-modal feature preparation. To explore these issues further, we identify two key problems. (1) Current works take almost no account of introducing action of interest in video representation. Additionally, there exists insufficient labeling data on where the action of interest is in many datasets. However, questions in VideoQA are usually action-centric. (2) Frame-to-frame relations, which can provide useful temporal attributes (e.g., state transition, action counting), lack relevant research. Based on these observations, we …
Linky: Visualizing User Identity Linkage Results For Multiple Online Social Networks (Demo), Roy Ka-Wei Lee, Ming Shan Hee, Philips Kokoh Prasetyo, Ee-Peng Lim
Linky: Visualizing User Identity Linkage Results For Multiple Online Social Networks (Demo), Roy Ka-Wei Lee, Ming Shan Hee, Philips Kokoh Prasetyo, Ee-Peng Lim
Research Collection School Of Computing and Information Systems
User identity linkage across online social networks is an emerging research topic that has attracted attention in recent years. Many user identity linkage methods have been proposed so far and most of them utilize user profile, content and network information to determine if two social media accounts belong to the same person. In most cases, user identity linkage methods are evaluated by performing some prediction tasks with the results presented using some overall accuracy measures. However, the methods are rarely compared at the individual user level where a predicted matched (or linked) pair of user identities from different online social …
Traffic-Cascade: Mining And Visualizing Lifecycles Of Traffic Congestion Events Using Public Bus Trajectories, Agus Trisnajaya Kwee, Meng-Fen Chiang, Philips Kokoh Prasetyo, Ee-Peng Lim
Traffic-Cascade: Mining And Visualizing Lifecycles Of Traffic Congestion Events Using Public Bus Trajectories, Agus Trisnajaya Kwee, Meng-Fen Chiang, Philips Kokoh Prasetyo, Ee-Peng Lim
Research Collection School Of Computing and Information Systems
As road transportation supports both economic and social activities in developed cities, it is important to maintain smooth traffic on all highways and local roads. Whenever possible, traffic congestions should be detected early and resolved quickly. While existing traffic monitoring dashboard systems have been put in place in many cities, these systems require high-cost vehicle speed monitoring instruments and detect traffic congestion as independent events. There is a lack of low-cost dashboards to inspect and analyze the lifecycle of traffic congestion which is critical in assessing the overall impact of congestion, determining the possible the source(s) of congestion and its …
Capstone Projects Mining System For Insights And Recommendations, Melvrivk Aik Chun Goh, Swapna Gottipati, Venky Shankararaman
Capstone Projects Mining System For Insights And Recommendations, Melvrivk Aik Chun Goh, Swapna Gottipati, Venky Shankararaman
Research Collection School Of Computing and Information Systems
In this paper, we present a classification based system to discover knowledge and trends in higher education students’ projects. Essentially, the educational capstone projects provide an opportunity for students to apply what they have learned and prepare themselves for industry needs. Therefore mining such projects gives insights of students’ experiences as well as industry project requirements and trends. In particular, we mine capstone projects executed by Information Systems students to discover patterns and insights related to people, organization, domain, industry needs and time. We build a capstone projects mining system (CPMS) based on classification models that leverage text mining, natural …
Retail Precinct Management: A Case Of Commercial Decentralization In Singapore, Robert De Souza, Hoong Chuin Lau, Mark Goh, Lindawati, Wee-Siong Ng, Puay-Siew Tan
Retail Precinct Management: A Case Of Commercial Decentralization In Singapore, Robert De Souza, Hoong Chuin Lau, Mark Goh, Lindawati, Wee-Siong Ng, Puay-Siew Tan
Research Collection School Of Computing and Information Systems
The synchronized last mile logistics concept seeks to address, through coordinated collaboration, several challenges that hinder reliability, cost efficiency, effective resource planning, scheduling and utilization; and increasingly, sustainability objectives. Subsequently, the meeting of service level and contractual commitments are competitively impacted with any loss of efficiency. These challenges, against a backdrop of Singapore, can essentially be addressed in selected industry sectors through a better understanding of logistics structures; innovative supply chain designs and coordination of services, operations and processes coupled with concerted policies and supply chain strategies.
Urban Planning Process: Can Technology Enhance Participatory Communication?, Rojin Vishkaie, Richard Levy, Anthony Tang
Urban Planning Process: Can Technology Enhance Participatory Communication?, Rojin Vishkaie, Richard Levy, Anthony Tang
Research Collection School Of Computing and Information Systems
Oftentimes, within the urban planning process, urban planners and GIS experts must work together using desktop Computer-Aided Design (CAD) and Geographic Information System (GIS). However, participatory communication and visualization which are important in the urban planning process, are not a central focus in the design of current computer-aided planning technologies. This study tends to provide an understanding of technological challenges and complexities urban planners and GIS experts encounter while engaging in a participatory environment during the urban planning process. This study also explores the perceptions of urban planners and GIS experts about the potential impact and usefulness of interactive surfaces …
Visualization For Anomaly Detection And Data Management By Leveraging Network, Sensor And Gis Techniques, Zhaoxia Wang, Chee Seng Chong, Rick S. M. Goh, Wanqing Zhou, Dan Peng, Hoong Chor Chin
Visualization For Anomaly Detection And Data Management By Leveraging Network, Sensor And Gis Techniques, Zhaoxia Wang, Chee Seng Chong, Rick S. M. Goh, Wanqing Zhou, Dan Peng, Hoong Chor Chin
Research Collection School Of Computing and Information Systems
This paper studies the importance of visualization for discerning and interpreting patterns of data and its application for solving real problems, such as anomaly detection and data management. There are various ways to realize visualization to cater to the needs of numerous real life applications. Depending on needs, a combination of some of these ways may be required for presenting an effective visualization. The authors present visualization schemes for anomaly detection/condition monitoring and data management by leveraging network techniques and combining them with modern techniques such as sensor, database, mobile communication, GPS and GIS techniques. Two case studies are presented …
Observatory Of Trends In Software Related Microblogs, Achananuparp Palakorn, Nelman Lubis Ibrahim, Yuan Tian, David Lo, Ee Peng Lim
Observatory Of Trends In Software Related Microblogs, Achananuparp Palakorn, Nelman Lubis Ibrahim, Yuan Tian, David Lo, Ee Peng Lim
Research Collection School Of Computing and Information Systems
Microblogging has recently become a popular means to disseminate information among millions of people. Interestingly, software developers also use microblog to communicate with one another. Different from traditional media, microblog users tend to focus on recency and informality of content. Many tweet contents are relatively more personal and Opinionated, compared to that of traditional news report. Thus, by analyzing microblogs, one could get the up-to-date information about what people are interested in or feel toward a particular topic. In this paper, we describe our microblog observatory that aggregates more than 70,000 Twitter feeds, captures software-related tweets, and computes trends from …