Social and Behavioral Sciences Commons^™

Impression Management Among Municipal Employees As A Barrier To Engagement: An Explorative Study, Alicia Bevan

Theses and Dissertations (Comprehensive)

As municipalities adapt to the climate crisis through mitigation and adaptation strategies it is important that all citizens are meaningfully included in local-level planning and decision-making. Authentic, long-term relationships need to be built between municipal actors and citizens so that municipal development benefits all citizens and is informed by a diverse array of perspectives that truly represents the local context and those within it. There are, however, barriers to fostering genuine relationships and meaningful engagement between municipal governments and their citizens; one such barrier is ‘organizational impression management’ – that is, presenting an ideal or overly positive impression of the …