Social and Behavioral Sciences Commons^™

Medical School Middle Managers Learning To Successfully Work With Leadership To Navigate Organizational Change, Elizabeth G. Smith

Doctor of Education Program Dissertations

There is a lapse in research exploring middle managers at medical schools during an organizational change. The purpose of this qualitative phenomenological study was to examine the perceptions of middle managers during an organizational change to mitigate burnout and build resilience. The literature reviewed explored how stressors from organizational changes may impact medical school middle managers, leading to feeling less secure about their position and increasing middle managers’ stress leading to burnout. For an organizational change to be successful, middle managers must build trust with their staff, communicate with middle managers, and engage middle managers in the change process. Burnout …

A Multiple Goals Perspective On Burnout Disclosure And Support Among Attending Physicians, Alison N. Buckley

Theses and Dissertations--Communication

Burnout is a common experience among physicians and has been identified as a precursor to substance abuse and suicide ideation. When not addressed, burnout can have many negative personal, relational and professional consequences. Research about the burnout experience is limited due to the taboo nature of the topic. The present study used a multiple goals theoretical perspective to examine how physicians disclose burnout in order to access social support. Attending physicians from various specialties (N = 30) participated in one-on-one interviews and were asked to discuss their burnout experience, conversational goals during burnout disclosure, catalysts and barriers for disclosure, and …

​Burned Out But Barely Begun: A Qualitative Study On Newer Clergy And Communication Surrounding Emotional Labor And Personal Well-Being In South Mississippi, Lauren Noll

Master's Theses

This study provides an overview of the concepts surrounding clergy burnout,

organizational culture, and emotional labor theory. Furthermore, it explains the need

for  clearer understanding of clergy perceptions of their own personal

experiences with burnout and their emotional wellbeing in relation to their organizational environment and careers as clergy members. The methodology of qualitative interviews sought to understand the narratives and experiences of clergy members from their own words and worldviews rather than from a statistical basis or analysis.

This research found answers to key questions involving communication about burnout in the context of organizational culture and emotional labor, including …

Original Free Will Baptist Clergy Role Stress: A Definition And Its Emotional Consequences, Dustin R. Bannister

Electronic Theses and Dissertations

The role of a clergyperson is often understood as one that creates a connection between the human and the divine, faith and God. However, such a vast role is typically executed in specific ways, such as leading Bible studies, visiting the sick, leading worship, and the act of preaching. At times, such a role demands even more nuanced behaviors based upon the context, population, and time. As this study posited, the problem is that such a multiplicity of clergy expectations inevitably create role stress, as understood through the constructs of role ambiguity and role conflict. In particular, how one might …

Managing Burnout And Secondary Traumatic Stress In Human Service Organizations, Naomi Ingram

School of Professional Studies

This Case Study explores how burnout and secondary traumatic stress impact staffing, service delivery, and organizational effectiveness in a human service agency. The Case Study is focused around Ascentria Care Alliance’s Children & Family Services in Massachusetts, which encompasses three foster care programs: the Unaccompanied Refugee Minor (URM), Division of Children’s Services (DCS), and Intensive Foster Care (IFC) programs. Both individual and organizational approaches are needed to most effectively address burnout and secondary traumatic stress. Individual workers need to build resilience factors such as self-compassion and mindfulness, set appropriate boundaries with clients, engage in ongoing training, support, consultation, and supervision, …

“We Make Death Look Pretty”: A Qualitative Study Analyzing Reported Effects Of Compassion Fatigue On Hospice Nurse-Patient Communication, Katherine Harville

Masters Theses, 2010-2019

Rationale: Compassion fatigue is present in multiple nursing fields, but hospice poses a significant threat to nurses working within that specific environment. This is due to their consistent proximity with patient suffering, death and dying, and constant communication with patients regarding their death. The hospice nurse-patient relationship requires a deeper connection between nurse and patient which often results in consistent emotional labor for hospice nurses, further amplifying the threat of compassion fatigue. While the effects of compassion fatigue can manifest in many forms, it is typically characterized by a nurses’ decline in job satisfaction, which they do not tend to …

In-Depth Interviews Examining Perceptions Of Burnout In College Forensics, Timothy R. Ward

Master's Theses and Doctoral Dissertations

College forensics is an incredible activity with many more benefits for students than drawbacks. This competitive community strives to better itself and the community around it by teaching students life-long skills. College forensics seeks to change the world by offering students a toolbox ready to equip them to be leaders in their communities, advocates for the voiceless, and partners in progress. It is because this activity is such an essential institution of development that this study focuses on a negative area of this educational titan. Research for decades has outlined the harmful impact this activity can have on the health …

Job Satisfaction In The Digital Age: A Qualitative Study Of Social Responsibility And Burnout In Local Television News Reporters, Christi Welter

Graduate Theses and Dissertations

This is an exploratory study of job satisfaction, burnout, and social responsibility among local television news reporters with three years of experience or less. Through in-depth qualitative interviews, this study applied existing theory while exploring the factors that influence job satisfaction and burnout in local television news reporters. This study explored whether local television journalists feel they are able to meet the normative professional standards outlined in the social responsibility theory as their work demands increase with rise of digital media and one-man band expectations. The job satisfaction levels of the participants in this study varied. Those with higher job …

The Relationship Between Demands And Resources And Teacher Burnout: A Fifteen-Year Meta-Analysis, Tammy Marie Stewart

Doctoral Dissertations

This meta-analysis explored the phenomenon of teacher burnout— the biggest contributor to teacher attrition (Owens, 2013; Unterbrink, 2014; Yu, 2015). The focus of this study was to use meta-analytical procedures to explore the relationship between burnout dimensions (i.e., emotional exhaustion, depersonalization, and feelings of personal accomplishment) and specific demand and resource correlates. Demand correlates included work overload, role conflict, role ambiguity, and student misbehavior. Resource correlates included peer support, supervisory support, and decision-making. This meta-analytical research method encompassed fifteen years of published and unpublished studies from January 2000 through January 2015. A total of 116 studies met the following inclusion …

The Role Of Leader Communication Patterns, Lmx, And Interactional Justice In Employee Emotional Exhaustion And Outcomes, Ashley Danae Nelson

Masters Theses

Employee burnout contributes to employees’ job satisfaction, turnover intentions, and organizational commitment and it can also cause a variety of serious health issues. Evidence has linked leaders’ transactional and transformational communication patterns, quality of leader-member exchange (LMX), and employees’ perception of justice, and each can affect employee burnout. However, very few researchers have studied the relationships among these variables. This paper provides an overview of the research on the various relationships between transformational and transactional leadership, LMX quality, and interactional justice, and explores how these factors influence employee burnout. Following the literature review, a proposed model of employees’ perceived leader …

"What Are You Crying About? It's Not Your Real Job!” Emotional Labor And Communicative Sensemaking In Retail Customer Service Positions, Danielle M. Harkins

College of Communication Master of Arts Theses

Using Tracy and Trethewey‟s (2005) crystallized self metaphor as a framework through which to view organizational identity, the researcher bridges connections between emotional labor, job performance, meaning of work and communicative sensemaking within the organizational context of a grocery store. The purpose of this study is to seek the potential strategies that employees of this specific grocery store chain use to make communicative sense of their everyday realities in order to "get through" the day, especially with the great deal of emotional labor that takes place on the job. The researcher utilizes a combination of face-to-face interviews and participant observation …