Social and Behavioral Sciences Commons^™

Commercial Content Moderation: Digital Laborers' Dirty Work, Sarah T. Roberts

Media Studies Publications

In this chapter from the forthcoming Intersectional Internet: Race, Sex, Class and Culture Online (Noble and Tynes, Eds., 2016), I introduce both the concept of commercial content moderation (CCM) work and workers, as well as the ways in which this unseen work affects how users experience the Internet of social media and user-generated content (UGC). I tie it to issues of race and gender by describing specific cases of viral videos that transgressed norms and by providing examples from my interviews with CCM workers. The interventions of CCM workers on behalf of the platforms for which they labor directly contradict …

In/Visibility, Sarah T. Roberts

Media Studies Publications

In online life there is a normative supposition that the information- and image-rich environment of the web and other platforms should provide unfettered access to the circulation of all types of content. Less attention is paid to what is not seen, to the invisible—be it actual content that is rescinded, altered or removed, or the opaque decision-making processes that maintain its flow. In/visibility online is central to the intertwined functions/mechanisms of user experience and platform control, further operationalized under globalized, technologically driven capitalism. A digital labour phenomenon that is both responsible for it and relies upon it: is …

Social Net-Working: Exploring The Political Economy Of The Online Social Network Industry, Craig Butosi

Electronic Thesis and Dissertation Repository

This study explores the nascent political economy of the online social network industry. Exemplars of online social networking, Facebook and Twitter have often been understood as revolutionary New Media tools. My findings show that these social networks are taking on a logic of capitalist production and accumulation, calling into question their revolutionary character. Evidence suggests that user-generated content are now being commodified and exchanged for profit.

A critical discourse analysis of Facebook and Twitter’s privacy policy and terms-of-use reveals that these texts primarily function as work contracts rather than treatises on privacy protection. Drawing on the work of Karl Marx, …