Social and Behavioral Sciences Commons^™

Conserving And Sharing Freshwater In The West, Kelsea Harris-Capuano

Graduate Student Theses, Dissertations, & Professional Papers

There are infinite stories to be told about water in the West. As an essential and finite resource, countries, states, tribal nations and neighbors must figure out how to manage this shared resource, whether for ecosystem sustainability, agricultural, household, or recreational use.

The Flathead Lake Biological Station in Polson, MT is one of the oldest active biological research stations in the United States. One of its former faculty, Dr. Mark Lorang, has been working on Flathead Lake’s erosion problem for over 30 years. As a result of seasonal lake level fluctuations controlled by the dam, erosion over the years has …

Service Failure Management In High-End Hospitality Resorts, Hunter A. Dietrich

Graduate Student Theses, Dissertations, & Professional Papers

The purpose of this study was to better understand the interactions that occur at high-end resorts during service failures that guests sometimes experience during their stay. Both service-failure managers and guests who had experienced service failures during their stay at a high-end resort were interviewed to examine the service recovery techniques and timing strategies (such as the ex-antecrisis crisis timing strategy) that are perceived to be the best methods to correct service failures during a guest’s stay. In comparing the responses from service recovery managers and guests, commonalities were found regarding the best practices for ways to treat guests during …