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Social and Behavioral Sciences Commons

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Full-Text Articles in Social and Behavioral Sciences

Customer Envy At Service Encounters, Gerardo Anaya Oct 2014

Customer Envy At Service Encounters, Gerardo Anaya

Open Access Theses

Envy has been regarded as a complex emotion which can produce both positive and negative outcomes for consumers. This study explored the subjective experience of customer envy at service encounters in order to better understand how customers respond to unflattering comparisons with an envied customer. A questionnaire was designed to measure the cognitive appraisals, emotional responses, and consequences of customer envy. Study participants were also asked to share their envy incidents in the survey. A sample of 300 participants was collected and used for analysis. The findings illustrate that distinctively different patterns of cognitive appraisals such as preferential treatment, are …


Acquisition, Retention And Transfer Of Heavy Equipment Operator Skills Through Simulator Training, Chung Yin So Oct 2014

Acquisition, Retention And Transfer Of Heavy Equipment Operator Skills Through Simulator Training, Chung Yin So

Open Access Dissertations

Initiatives and collaborations among heavy construction equipment manufacturing companies and training technology firms to develop and employ simulators for varied training purposes are becoming commonplace. However, human factors research on simulator training for operators of construction equipment is still sparse. For simulator training to be effective, it is necessary to understand how skills are learned using the simulator, how those skills are transferred to other tasks, devices, and real scenarios, and how well skills are retained after simulator training. ^ This research is on skill development, specifically as it applies to operator training for two specific types of heavy construction …


Optimization Of Switch Virtual Keyboard By Using Computational Modelling, Xiao Zhang Oct 2014

Optimization Of Switch Virtual Keyboard By Using Computational Modelling, Xiao Zhang

Open Access Theses

In this thesis, I first reviewed some keyboard technologies used by people with motor difficulties, and described design elements that influence efficiency. I cast the design of a switch keyboard as an optimization problem, and arrangement of keys on such a keyboard as a Mixed Integer Programming problem. One significant variable in the MIP problem, the error rate, is related to several other variables. I treated modeling of the error rate as a parameter estimation problem, and used a data mining method. I designed HCI experiments to gather data for parameter estimation, using Bayesian logistic regression model. The empirical data …


Preschoolers’ Physical, Social, And Engineering Play Behaviors: Differences In Gender And Play Environment, Zachary S. Gold Jul 2014

Preschoolers’ Physical, Social, And Engineering Play Behaviors: Differences In Gender And Play Environment, Zachary S. Gold

Open Access Theses

This study explored gender differences in the occurrence of 66 preschoolers' (ages 3-to-5; 29 girls, 37 boys) physical, social, and "engineering thinking play" behaviors across three play environments: the traditional playground, the dramatic play area, and an environment in which children played with large, manipulable, loose parts. Previous research has indicated that young children are not engaging in enough physical play to maintain healthy lifestyles. Play may also have benefits for social competency and cognitive development. Observations of children's engagement with a new and engaging play material, Imagination Playground TM blocks, which are designed to foster imaginative and creative constructive …


Perceptual Compensation In Individuals With Autism Spectrum Disorders, Elizabeth Anne Langston Jul 2014

Perceptual Compensation In Individuals With Autism Spectrum Disorders, Elizabeth Anne Langston

Open Access Theses

Compensation for coarticulation is the extent in which an individual perceives the contextual variations of speech. When presented with an ambiguous consonant-vowel segment (e.g., a consonant halfway between /sa/ and /∫a/) research illustrates that a listener is likely to compensate for coarticulation with the following vowel. Therefore, a listener will be more likely to report an ambiguous speech sound as /s/ when it occurs before [u] than before [a]. Previous results have suggested that, within neurotypical individuals, the degree to which individuals compensate for coarticulation may be related to their Autism Quotient (AQ; Yu, 2010). However, this research did not …


Influence Of Referential Coding In A Choice Task Performed In A Simulated Driving Cockpit, Aiping Xiong Jul 2014

Influence Of Referential Coding In A Choice Task Performed In A Simulated Driving Cockpit, Aiping Xiong

Open Access Theses

Driving and other tasks performed by the driver of a vehicle are spatial. Thus, it is important to understand how the driver represents the spatial environment. In laboratory studies, the Simon task is used to study spatial coding. Participants are to make a left or right response to a nonspatial stimulus feature, but the stimulus can occur in a left or right position. The Simon effect is that responses are faster when the stimulus location corresponds with the response location. That effect is not usually found for a go/no-go task in which only one response is made to one of …


A Rat Model Of Mild Blast-Induced Head Trauma With Structural And Biochemical Abnormalities In The Absence Of Motor Deficits, Michael Kelso Walls Apr 2014

A Rat Model Of Mild Blast-Induced Head Trauma With Structural And Biochemical Abnormalities In The Absence Of Motor Deficits, Michael Kelso Walls

Open Access Theses

Blast injury has been coined the "signature injury of the Iraq war" resulting in a surge of interest in understanding and addressing the corresponding pathological sequelae. As modern warfare develops into a distinctly guerrilla style combat by smaller terrorist groups against larger, regimented forces, tactics like suicide bombing and roadside bombing with Improvised Explosive Devices (IEDs) become more prevalent. 1,2 This increased use of IEDs countered with improved body armor and protective technologies has significantly increased the survival rate of such attacks. 1.2 However, as survival rates have improved with body armor and other protective technologies, the incidence of reported …