Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
- Institution
- Publication Type
Articles 1 - 8 of 8
Full-Text Articles in Social and Behavioral Sciences
The Way It Really Happened: Competing Narratives In The Political Process Of Technological Change, Patrick M. Dawson, D. Buchanan
The Way It Really Happened: Competing Narratives In The Political Process Of Technological Change, Patrick M. Dawson, D. Buchanan
Faculty of Commerce - Papers (Archive)
Corporate narratives concerning technological change are often constructed around a linear series of events that show the organization in a positive light to internal and external observers. These narratives often sanitize the change process, and present data from which commentators can formulate neat linear prescriptions on how to implement new technology. In contrast, this paper draws on processual-contextual theoretical perspectives to argue that technological change is a more complex political process represented by multiple ongoing narratives which compete with each other for dominance as definitive change accounts. A central aim of this paper, therefore, is to demonstrate the analytical significance …
The Attitudes Of Educators To Information Technology Adoption In Schools Settings, Manoj Maharaj, Wesley Govender
The Attitudes Of Educators To Information Technology Adoption In Schools Settings, Manoj Maharaj, Wesley Govender
Manoj Maharaj
No abstract provided.
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau
Faculty of Commerce - Papers (Archive)
Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau
Faculty of Commerce - Papers (Archive)
Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …
Towards Executive Information Systems Adoptions By Knowledge Workers: An Extension Of The Technology Acceptance Model To Account For Social-Cultural Factors, Emmanuel Ikart
Faculty of Commerce - Papers (Archive)
In recent years a number of organisations have implemented executive information systems (EIS) in order to improve the performance gains on their executives’ job. Although the use of EIS is important to executives, majority of executives are unwilling to use EIS because of their design failures. By using social factors, habits and facilitation conditions variables from Triandis’ framework, this paper extends the Technology Acceptance Model (TAM) to derive useful variables to address the problem of the low usage of EIS by executives. This paper reports on the research in progress in Australia on the adoption and usage of EIS by …
An Investigation Of The Determinants Of User Acceptance Of Information Technology In A West African Nation: The Case Of Nigeria, Emmanuel Ikart
An Investigation Of The Determinants Of User Acceptance Of Information Technology In A West African Nation: The Case Of Nigeria, Emmanuel Ikart
Faculty of Commerce - Papers (Archive)
In today’s hypercompetitive business environments hardly anyone questions the important role that information technology plays. The conventional wisdom is that IT is necessary for business survival and that careful deployment and management of IT resources and capabilities leads to enhance value for the business (Ying and Ram, 2004). Despite this recognition of information technology as a key enabler of organisational strategy (Preston and Karahanna, 2004), and despite recent investment in IT in Nigerian economy (Ajayi, 2003) an increasing number of organisations in this economy have found themselves unable to apply IT effectively (Modum, 1983). For corporate IT to be meaningful …
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim K. Lau, Geng Liang
The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim K. Lau, Geng Liang
Faculty of Commerce - Papers (Archive)
Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.
Enhancing User Acceptance Of Mandated Technology Implementation In A Mobile Healthcare Setting: A Case Study, Carole Alcock, Lois Burgess, Joan Cooper, Damien Ryan, Jason P. Sargent
Enhancing User Acceptance Of Mandated Technology Implementation In A Mobile Healthcare Setting: A Case Study, Carole Alcock, Lois Burgess, Joan Cooper, Damien Ryan, Jason P. Sargent
Faculty of Commerce - Papers (Archive)
A paradigm shift is underway towards the acceptance and utility of Personal Digital Assistant (PDA) systems within mobile-based healthcare environments. This paper contends that intervening to address user concerns as they arise throughout the system development lifecycle will lead to greater levels of user acceptance, while ultimately enhancing the deliverability of a system that provides a ‘best fit’ with end user needs. It is envisaged this research will lead to the development of a framework based on an agile approach to user acceptance measurement. The results of an ongoing study of user perceptions towards a proposed mandated electronic point-of-care (ePOC) …