Social and Behavioral Sciences Commons^™

The Airline Quality Rating 2003, Brent D. Bowen, Dean Headley, Uno Aviation Institute

Faculty Books and Monographs

UNOAI Report 03-1

The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers.

The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly …

Utility Assessment Of Specificity In Upward Feedback Instruments For Leadership Development, Theresa M. Wardak

Theses and Dissertations

Recently, organizations have been modifying performance appraisal systems to collect data from multiple sources to guide the development of supervisors. Upward feedback programs focus on development rather than appraisal by supplementing traditional downward feedback with subordinate feedback. The utility of two upward feedback instruments was assessed in this study; one is a commercially available instrument, the Leadership Practices Inventory (Posner & Kouzes, 1988) and the other is the recently developed, non-proprietary Upward Feedback Instrument (2002). The Upward Feedback Instrument was designed to measure leadership behaviors at a more specific level. It was thought that greater feedback specificity world lead to …

Cracks In The Egg: Improving Performance Measures In Business Incubator Research, Barbara Cornelius, Rekha Bhabra-Remedios

Faculty of Commerce - Papers (Archive)

Early research into business incubators focused on describing how they were operated and what activities were undertaken to assist in the survival of tenant firms. The only measures of effective operation were based upon the economic agenda of those sponsoring the incubators, that is, whether jobs were created and firms successfully developed beyond the protected incubator environment. The theoretical considerations used by researchers were, as a consequence, limited largely to either economic or fmancial models of performance. Much can be learned, however, from the management literature, which examines performance through organisational theory. It is suggested that further research into incubator …