Social and Behavioral Sciences Commons^™

Coaching Nurse Leaders In Conflict Management And Team Building To Improve Retention, Jeanette Black

Doctor of Nursing Practice (DNP) Projects

Abstract

Problem: Retention of assistant nurse managers (ANMs) was identified as a concern from interviews with executive leadership and ANMs employed at a large hospital within a Northern California integrated health system. The nurse leader orientation training was reviewed, with gaps identified in conflict management and team building.

Context: The attrition rate of U.S. nurse managers in 2010 was 8.3%, higher than executive nurse leaders, with replacement costs equal to 75% - 125% of a nurse manager’s salary (Loveridge, 2017). Employee turnover and dissatisfaction due to conflict can have detrimental effects on retention, productivity, morale, and quality of patient care. …

"Should Employees Come Back To The Office?": The Effectiveness Of Eliminating Remote Working Policies For Diverse Virtual Teams, Yeju Choi

Doctor of International Conflict Management Dissertations

Recently, some corporations, such as Hewlett-Packard, IBM, and Yahoo!, decided to end their remote working policies. While this policy change caused major tension and disruption within, organizations still trumpeted this change, arguing that it would improve collaboration and communication. In order to resolve the potential conflict, this study assessed the effectiveness of their recently changed practice, the elimination of remote working policies. The review of literature, however, determined that this decision did not have enough scholarly-based support due to limitations of the current literature, such as a lack of agreement in conceptualizing virtuality, lack of studies that perceived virtuality in …

“Square Peg In A Round Hole” An Interpretative Phenomenological Analysis Of Workers’ Experiences With Workplace Conflict, Katherine Joanna Sosa

Department of Conflict Resolution Studies Theses and Dissertations

Conflict is a predictable aspect of organizational life. Research indicates that workers spend the majority of their lifetime at work and that unresolved conflict is one of the largest reducible costs in organizations. However, the majority of employee conflicts are not accurately addressed by rights-and-power based conflict management systems. This Interpretative Phenomenological Analysis (IPA) study explored the experiences and perceptions of workers who had been involved in an unresolved or escalated workplace conflict that was of consequence in their lives. The study sought to learn how it impacted them and how they made sense of the conflict, their organizations, and …