Social and Behavioral Sciences Commons^™

Public Relations Education In Singapore: Educating The Next Generation Of Practitioners On Ethics, Eugene Yong Sheng Woon, Augustine Pang

Research Collection Lee Kong Chian School Of Business

This study examines if PR education adequately prepares students for the workplace, particularly in the practice of ethics in the context of Singapore, which has been described as one of “Asia’s economic tigers” (BBC, 2018). This study, thus, aims to first, elucidate the state of PR education specifically in relation to how PR ethics is taught in Singapore. Second, it examines how ethics education prepares students for the workplace in Singapore. Data comes from examining the syllabi of 14 universities in Singapore, both local and international, and interviews with 20 academics and practitioners. Findings suggest there are varying degrees in …

A Social Network Analysis Of Jobs And Skills, Derrick Ming Yang Lee, Dion Wei Xuan Ang, Grace Mei Ching Pua, Lee Ning Ng, Sharon Purbowo, Eugene Wen Jia Choy, Kyong Jin Shim

Research Collection School Of Computing and Information Systems

In this study, we analyzed job roles and skills across industries in Singapore. Using social network analysis, we identified job roles with similar required skills, and we also identified relationships between job skills. Our analysis visualizes such relationships in an intuitive way. Insights derived from our analyses are expected to assist job seekers, employers as well as recruitment agencies wanting to understand trending and required job roles and skills in today’s fast changing world.

Implementing Lasting Change: Hr In The Social Service Sector, Fermin Diez, Run Qian Ng

Research Collection Lee Kong Chian School Of Business

The Human Resources (HR) practices in any organisation can make a big difference in its ability to implement the strategic plan (Thomas, Smith & Diez, 2013). This assertion points towards an additional question: Can a whole sector of the economy increase its overall capability and capacity by improving the overall HR abilities of the organisations in the sector? The Social Service Sector in Singapore has been undergoing just such a sector-wide transformation over the past 6 years, and provides a great opportunity to analyse empirically whether a systemic approach to improve the overall HR practices of the Social Service Agencies …

Salary Negotiation: Myths Busted, Abhijeet K. Vadera, Karyn Thye

Research Collection Lee Kong Chian School Of Business

A negotiation expert and a compensation geek came together to answer some of the toughest salary negotiation questions from the Master of Human Capital Leadership (MHCL) 2020 graduate cohort. We hope that our combined experiences in this field would help shed some light on the complex world of salary negotiations.

Rebuilding Global Supply Chains From The Ground Up, Victor Fung, Chin Tiong Tan

Research Collection Lee Kong Chian School Of Business

Dr Victor Fung, Group Chairman of the Fung Group, talks about how technological changes, geopolitical shifts, and Covid-19 are threatening to turn global supply chains upside down, in this interview with Tan Chin Tiong.

Housing Equity And Household Consumption In Retirement: Evidence From The Singapore Life Panel©, Lipeng Chen, Liang Jiang, Sock Yong Phang, Jun Yu

Research Collection School Of Economics

Housing affordability for elderly homeowners involves an entirely different set of issues as compared to housing affordability for first-time homeowners. To afford to ‘age-in-place’ may require homeowners to access channels that enable them to withdraw their housing equity to finance consumption in retirement. We utilize data from the Singapore Life Panel© survey to empirically investigate the impact of housing equity on the consumption of elderly households. Based on panel analysis, we find housing equity value has no significant impact on non-durable consumption for elderly people. The conclusion holds for a battery of robustness checks. Moreover, heterogeneity analyses based on subsamples …

How Shall We ‘Hammer’ And ‘Dance’?, Wee Kiat Lim

Asian Management Insights

On the promises and perils of domestic tourism during the Covid-19 pandemic.

Outcomes Of An Expert Survey: Are Singapore’S Manufacturing Small And Medium Enterprises Ready To Embrace Industry 4.0, Gopalakrishnan Surianarayanan, Thomas Menkhoff

Research Collection Lee Kong Chian School Of Business

Industry 4.0 encompasses adopting opportunities from end-to-end digitalisation with connected computers and increasingly autonomous automation systems equipped with intelligent machine learning algorithms that control the robotics without much input from humans. Smart manufacturing technologies (a part of the smart industry, an extension of Industry 4.0 initiatives and implementation) involve automating various processes. It aims to connect various units in real-time while enhancing profitability by reducing costs, increasing labour productivity, and improving overall efficiency. The impetus for our paper is the assumption that the adoption of smart manufacturing technologies such as advanced robotics, cyber-physical systems, or the Internet of Things (IoT) …

Financial Knowledge And Portfolio Complexity In Singapore, Benedict S. K. Koh, Olivia S. Mitchell, Susann Rohwedder

Research Collection Lee Kong Chian School Of Business

Financial literacy in Singapore has not been analyzed in much detail, despite the fact that this is one of the world’s most rapidly aging nations. Using the Singapore Life Panel®, we explore older Singaporeans’ levels of financial knowledge and compare them to those observed in the United States. We assess portfolio complexity for these older households, to examine how financial literacy is related to outcomes of interest. We show that older Singaporeans’ levels of financial literacy are comparable overall to those in the United States, even though older Singaporeans score slightly lower on some dimensions (knowledge of interest and inflation), …

The Future Of Work Now: Ai-Driven Transaction Surveillance At Dbs Bank, Thomas H. Davenport, Steven M. Miller

Research Collection School Of Computing and Information Systems

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.

The Future Of Work Now: The Multi-Faceted Mall Security Guard At A Multi-Faceted Jewel, Thomas H. Davenport, Steven M. Miller

Research Collection School Of Computing and Information Systems

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon. Steve Miller of Singapore Management University and I co-authored the story.

News Media Influence On Public Trust In Bike-Sharing Operators In Singapore, Leonard Wong, Lyon Tan, Rachel Wong, Su Lin Yeo

Research Collection Lee Kong Chian School Of Business

Purpose: The overnight introduction of tens of thousands of dockless bike-share bicycles in Singapore with its indiscriminate parking drew the attention of the media, which generated extensive news reports on the activities carried out by bike-sharing operators. Given the meteoric rise and fall of the industry, this study examines the influence of agenda-setting of news reporting on the public’s perception of the industry and the impact on the firms’ corporate reputation. Design/methodology/approach: Utilizing the Reputation Quotient Index, the study content analyzed 147 textual data of online reports which were crawled over two years between 2017 and 2018 from six mainstream …

Sasa In Singapore: What Went Wrong?, Singapore Management University

Perspectives@SMU

Twenty-two became a somewhat unlucky number for Hong Kong-based cosmetics retail chain, Sasa, for its Singapore operations in 2019. That was the year – 22 years after it entered the market – that it decided to close all of its 22 stores on the island.

Place-Making/Management: The Policy And Practice Of Arts-Centred Spatial Interventions In Singapore, Su Fern Hoe

Research Collection School of Social Sciences

Singapore has won numerous accolades and garnered global attention for its physical infrastructure and iconic architecture. Despite these achievements, its government has recognized that certain parts of the city still lack a certain human vitality and buzz. Additionally, like other post-industrial cities, the production of a positive urban experience has been identified as that critical competitive advantage that would differentiate Singapore from other cities. Consequently, the Singapore government adopted a strategy called ‘place management’ in 2008 to inject ‘heart and soul’ into the city, and deliver a liveable, globally competitive and amenity-rich urban environment for its increasingly educated and upper …

Digitalisation Of Smes In Singapore: An Institute Of Higher Learning-Enterprise Partnership Model, Benjamin Huan Zhou Lee, Gary Pan

Research Collection School Of Accountancy

An SME had commissioned a team of five accounting students to develop a forecasting model using analytics. The student team was from the Accounting Analytics Capstone (SMU-X) course offered by the School of Accountancy, Singapore Management University (SMU), in January 2018. For this project, the student-consultants applied their knowledge of accounting data and analytics, combining it with a multidisciplinary approach to solve real-world complex financial analytical problems that have real-time consequences.

Developing Online Business Strategy With Millennials Through Partnership With University, Yuanto Kusnadi, Gary Pan

Research Collection School Of Accountancy

The COVID-19 pandemic has brought about a significant shift in shopping behaviour from offline to online among Singaporean consumers. According to data from data analytics firm Nielsen, 37 per cent of Singaporean consumers have increased online shopping activities since the COVID-19 outbreak. This shift towards online shopping, food delivery and e-groceries may persist beyond the COVID-19 period. While the increase in online shopping has benefited online stores, many businesses who do not yet have an online presence or have not been paying much attention to conducting sales online were caught off-guard during the circuit breaker period which has resulted in …

Go Big With Economic Push To Fight Covid-19, David Fernandez

Research Collection Lee Kong Chian School Of Business

Economic policymakers need to focus on taking bold and immediate action in order to tackle the pandemic crisis.

Strengthening Social Fabric And Quality Of Life, Singapore Management University

Research Collection Office of Research

In this booklet, read about our research in the area of “Strengthening Social Fabric and Quality of Life”.

Contents:

Well-being of People, Groups, Organisations, Societies

• Serving the Underserved
• Does Family Background Affect Socioeconomic Mobility?
• Becoming a Happy Analyst
• Effective Childcare Subsidies
• Birds of a Feather Flock Together

Successful Ageing of People, of Populations

• Economic and Social Aspects of Ageing Successfully
• Exploring the Effectiveness of Smart Technologies in Eldercare
• Keeping our Silver Edge Sharp
• Sleep Quality & Dementia

Social Inclusion, Exclusion, Inequality

• The Helping Hand of Diversity
• Protecting Vulnerable Adults
• Finding the Path to an Inclusive Society
• Well-being of Singapore Youth …

Audit Profession Must Rid ‘Overworked, Underpaid’ Image To Attract Best Talent, Chi Kwan Yuen, Gary Pan, Clarence Goh

Research Collection School Of Accountancy

Many accounting graduates are deterred from joining the audit profession because of the perception that auditors are lowly-paid and made to work long hours.

Csisg Fieldwork Methodology Whitepaper, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

Comparisons of Results and Respondent Demographic Profiles between Interviewer Administered Face-to-face Survey and Respondent Self-administered Online Survey for the Customer Satisfaction Index of Singapore (CSISG)

Customer Satisfaction Index Of Singapore 2019: Full Year Overview, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2019. Singapore’s 2019 national score was computed using the data collected during these four quarters.

Apply Liberally: Towards A Model Of Liberal Management Education, Howard Thomas

Research Collection Lee Kong Chian School Of Business

Howard Thomas argues the case for integrating the liberal arts into management education so that the existing curricula emphasis on technological and analytical acumen is balanced with skills of critical thinking and ethical intelligence necessary for managerial judgment.

Lee Kong Chian School Of Business Year In Review 2018-2019, Singapore Management University

SMU Corporate Reports

It’s been my privilege and honour to serve as your Dean for the past five years. As I complete five years, it offers an opportunity to reflect on our collective accomplishments to becoming a leading business school in Asia. I am delighted to report that the Lee Kong Chian School of Business (LKCSB) has continued its trajectory of growth and impact. Whether it is in our programmes, in our research, or in our engagement with industry, LKCSB shines brighter than ever.