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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
911,What's My Emergency? Emotional Labor, Work-Related Rumination, And Strain Outcomes In Emergency Medical Dispatchers, Jessica Lee Deselms
911,What's My Emergency? Emotional Labor, Work-Related Rumination, And Strain Outcomes In Emergency Medical Dispatchers, Jessica Lee Deselms
All Graduate Theses, Dissertations, and Other Capstone Projects
The work of Emergency Medical Dispatchers (EMDs) is filled with a variety of stressors, and one of those being emotional labor. Despite research on emotional labor, few studies have quantitatively examined this construct within EMDs. Compared to the plethora of emotional labor literature that focuses on the display of positive emotions, EMDs are required to suppress or neutralize any negative reactions they may experience. Hence, this study was concerned with the further examination of emotional labor, physical health outcomes, burnout, and job satisfaction in a unique population. Additionally, the construct of work-related rumination is in its infancy. It can be …
Factors Assocated With Employee Satisfaction In Minnesota Community Action Agencies, Kelsie Peters
Factors Assocated With Employee Satisfaction In Minnesota Community Action Agencies, Kelsie Peters
All Graduate Theses, Dissertations, and Other Capstone Projects
In 2011, the state of Minnesota faced a difficult budgetary decision. At the time of this writing, the state HHS budget had been vetoed by the Governor and State Employees were preparing for a government shutdown. Disagreement between the Republican majority and the Democratic Governor on how to balance the state budget had serious implications for Community Action Agencies that received, on average, 10% of their annual funding from the State of Minnesota in 2010 (MNCAP, 2010). Considering the fact that budget cuts would be imminent, and raises and bonuses unlikely, the researcher wanted to provide CAAs of MN with …