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University of Wollongong

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Full-Text Articles in Social and Behavioral Sciences

A Gaming System Experience For Work In Heterogeneous, Self-Directed Teams, Kate Crawford, Helen M. Hasan Jan 2009

A Gaming System Experience For Work In Heterogeneous, Self-Directed Teams, Kate Crawford, Helen M. Hasan

Faculty of Commerce - Papers (Archive)

In the face of increased complexity in the social, commercial and operational contexts of their operations, many organisations are endeavouring to change from the bureaucratic model of the Industrial Age to a community of self-organising teams more suitable for the Knowledge Age. In defence operations, this involves a change from a command and control model to a more network centric and distributed model of decision making for teams in the field. However, managers are often confused as to how best to prepare workers to operate in loosely coupled networks of self-directed teams. There is also a need for more knowledge …


The Institutional Legacy And The Development Of An Australian National Innovation System, Simon Ville Jan 2007

The Institutional Legacy And The Development Of An Australian National Innovation System, Simon Ville

Faculty of Commerce - Papers (Archive)

Institutions are the rules of the game that help to shape the long-term historical development of societies. They mediate human interaction and can be more or less formal (or tangible) in nature ranging from systems of government to common modes of behaviour. Most formal institutions can be distinguished as economic, social, political or cultural in nature although such distinctions are more difficult to make for informal institutions. What is certain is the pervasive impact of all types of institutions on a country’s multifaceted development. Thus, economic performance may be shaped as much by a nation’s legal system as by its …


Implementation Of An Integrated Accounting And Cost Management System Using Sap System: A Field Study, Sudhir C. Lodh, Michael J. Gaffikin Jan 2006

Implementation Of An Integrated Accounting And Cost Management System Using Sap System: A Field Study, Sudhir C. Lodh, Michael J. Gaffikin

Faculty of Commerce - Papers (Archive)

Not only are in-depth (theoretically informed) longitudinal (reflexive) field studies few and far between, it has been argued in those studies that little is known about the design and implementation of accounting and information systems that operate in today's world-class organizations. Using such an approach this study seeks to illustrate and analyse the implementation processes of an integrated accounting and cost management system using the SAP system at a major steel producer in Australia. It is demonstrated that the technical design of the system is only a part of the implementation process. Keeping 'actor-networks' in line and managing change including …


The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau Jan 2005

The Development Of A User Self-Help Knowledge Management System For Help Desk: Deployment Of Knowledge Management Approach And Software Agent Technology, Kar Yin Leung, Sim K. Lau

Faculty of Commerce - Papers (Archive)

Most help desks have admitted their call volume has increased in the past decade while “help unavailable when needed” is the major reason for service delivery failure and user dissatisfaction. The habit of calling help desk for simple problems has prompted the investigation of transferring part of first-level troubleshooting duty from help desk to user. This research proposes the development of user self-help knowledge management system that allows user to solve simple and routine technical enquiries. The proposed approach incorporates software agent to allow autonomous handling of enquiries so that the most appropriate solution and user communication can be facilitated.


Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang Jan 2005

Development Of A Web-Based Student Enquiry System: Integration Of Ontology And Cbr, Sim K. Lau, Seung Hwan Kang

Faculty of Commerce - Papers (Archive)

This paper discusses the development o f a web-based student enquiry system using techniques in case-based reasoning combined with advances in ontology. The system functions as an online enquiry front-desk to allow prospective students to fin d out if they are eligible for admission to a post-graduate course in an Australian University. Ontology is applied in the system to ensure explicit specifications of concept and definition of terminology can be achieved in the web-based system. The system applies case-based reasoning technique to handle the query.


Science For Life: An Evaluation Of New Zealand's Health Research Investment System Based On International Benchmarks, Samuel Garrett-Jones, Tim Turpin, Brian Wixted Jan 2004

Science For Life: An Evaluation Of New Zealand's Health Research Investment System Based On International Benchmarks, Samuel Garrett-Jones, Tim Turpin, Brian Wixted

Faculty of Commerce - Papers (Archive)

During the past decade there have been major developments in the way that research investments have been monitored and evaluated. While there are differences in the ways governments fund research around the world, and a diversity of approaches to evaluation, there are a number of common themes that can be observed in national experiences. As the importance of evaluation increases, the gap between current practice and best practice becomes more significant, and the need for comparative study and methods development grows. Current international ‘better-practice’ approaches to research evaluation and performance indicators reflect two important considerations. First, they make a clear …


Improving The System Of Financial Incentives For Enhancing Thailand's Industrial Technological Capabilities, Tim Turpin, Samuel Garrett-Jones, Paul Robertson, Siracha Charoenpanij, Peter Brimble Jan 2002

Improving The System Of Financial Incentives For Enhancing Thailand's Industrial Technological Capabilities, Tim Turpin, Samuel Garrett-Jones, Paul Robertson, Siracha Charoenpanij, Peter Brimble

Faculty of Commerce - Papers (Archive)

This report provides a summary of current international experiences with financial incentives for supporting technology development and identifies some important implications for public policy in Thailand. International experiences have demonstrated the broader public good that can be achieved through policies and public interventions that stimulate technology learning environments built around clusters or networks of firms and national support institutions. Financial incentives serve as a mediating influence to enhance the flow of knowledge from firms that are closer to a leading technological edge through to those firms where technological skills are lagging. They are therefore an essential tool available to governments …