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Critical Factors For Successful Six-Sigma Implementation: An Analytical Hierarchy Process (Ahp) Based, Tritos Laosirihongthong, Khammee Saykhun, Shams Rahman

Faculty of Commerce - Papers (Archive)

The purpose of this study is to identify critical factors for successful Six-Sigma implementation by using the Analytical Hierarchy Process (AHP) approach. Twenty-one experts, consisting of three-project champions and eighteen-black belts from five multinational companies (Singapore, Japan, and USA) locating in Thailand, were interviewed. The study has gone through four phases, including: (1) determining critical factors and performance measures in Six-Sigma implementation; (2) structuring the problem and building the AHP model; (3) collecting data from expert interviews; and (4) determining the normalized priority weights of individual factors and sub-factors. Expert Choice software was used to compute the normalized and unique …