Open Access. Powered by Scholars. Published by Universities.®
Social and Behavioral Sciences Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Social and Behavioral Sciences
A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
Janet G Sayers
An investigation into the human reource practices in several New Zealand bank call centres show that they engage in many 'best practice' processes for their staff.