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Social and Behavioral Sciences Commons™
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Full-Text Articles in Social and Behavioral Sciences
Relieving Library Anxiety: The Application Of Relationship Marketing To Libraries, Cynthia Schmidt, Joshua Waltman
Relieving Library Anxiety: The Application Of Relationship Marketing To Libraries, Cynthia Schmidt, Joshua Waltman
Faculty Publications and Presentations
Library marketing has traditionally been transactionally focused. Our library has chosen to embrace a relationship marketing (RM) approach by focusing on long-term relationships rather than isolated interactions. With the prevalence of library anxiety, there is a need to look outside of library literature for best practices. While libraries and businesses define success differently, the approaches used to achieve success can be based on the same theoretical framework. RM has been documented to positively impact a business’ profits, and libraries can potentially adapt these approaches to achieve organizational goals. Our library has implemented this approach in four areas of focus: customer …
An Examination Of The Role Relationship Marketing Plays In The B2b Model Between Chinese Manufacturers And American Distributors, Ran An
Masters Theses
Relationship marketing has been a heated topic in the communication paradigm. The primary relationship is the one between a supplier or provider of goods or services and buyers and users of those goods or services. In order to facilitate it, other stakeholders in the network of relationships may have to be involved. This thesis examined the relationship between Chinese manufacturers and American distributors by a pilot qualitative study. Social exchange theory was used as a scope to analyze the relationship. Nine participants from both sides answered computer-mediated interview questions. Business ethics and worldviews are important factors that businessmen look for …