Social and Behavioral Sciences Commons^™

How To Improve An Existing Training Program, Joseph Morgan

IPS/BAS 495 Undergraduate Capstone Projects

Increasing the effectiveness of any training program is an ongoing undertaking that may require refinement year after year. The purpose of this MDS Capstone Project is to increase the effectiveness of our agent community, as well as our internal staff, when it comes to identifying missing information during the implementation process of a new group that is being on-boarded for health insurance. Missing information, errors, and inaccurate information can lead to delays when on-boarding a new group. These delays may also lead to increase workloads, increased cost through employee’s having to work overtime, and upset customers. Restructuring this training program, …

Improving Employee Performance And Job Satisfaction Using Comprehensive Job Descriptions And Performance Evaluations, Jeffrey A. Bishop

IPS/BAS 495 Undergraduate Capstone Projects

Employees who are provided clear expectations—including goals and objectives—with ongoing performance feedback, can realize improved performance and job satisfaction. Performance feedback should be specific and include actions the employee excels at, in addition to areas he or she needs to improve on (United States Office of Personnel Management, 2022). Research has shown that regular feedback can help provide direction, motivate, encourage engagement, and improve the performance of employees. Research has also shown that the absence of job descriptions can lead to employee dissatisfaction and an inability of management to adequately appraise the performance of their employees (Raju & Banerjee, 2017).

Action: Asap, Inc., Employee Handbook, Timothy J. Riley

IPS/BAS 495 Undergraduate Capstone Projects

A project focused on the employee/employer relationship within a septic and excavation company located in the Treasure Valley. My mission was to create an administrative document defining the expectations of new and current employees, paired with their expectations from the company. This is an entirely new document to ASAP, Inc. as the company has grown and is seeking a better approach to defining the employee/employer relationship.

Updating Hp’S Sales Proposal Documents, Cody P. White

IPS/BAS 495 Undergraduate Capstone Projects

My capstone project focused on updating out-of-date proposal documents for my current employer, HP Inc. These proposal documents are delivered to each potential customer that is interested in signing up for our managed print services offering. These documents are a key selling tool for the program benefits but in their current format, they are lacking in up-to-date information and contain spelling and grammatical errors. The capstone focuses on the work completed by the stakeholders that are the most affected by the success of these documents.

Cartelligent Sales Training Program, Hilary T. Brophy

IPS/BAS 495 Undergraduate Capstone Projects

My Capstone project is based on creating an entirely new sales training program at the company I work for, using collaborative and innovative approaches, and for the first time in my company's twenty-two year history, including stakeholders that range from the Executive Team to the newest members of the sales team.

Sharepoint Site To Create Efficiencies, Stephanie G. Velasquez

IPS/BAS 495 Undergraduate Capstone Projects

A project related to improving processes and efficiencies for a sales leadership team.

Building A Record Label Website In An Evolving Music Industry, Zachary Mouton

IPS/BAS 495 Undergraduate Capstone Projects

The basis of my capstone project is to build a website for my record label Play-Yah Records. My major focus for the website is to find more options for monetization for the bands on the label. During the process I conducted research on NFT’s, music licensing, website construction, logo design, and made-to-order merchandise. I am excited about what I have learned in this project and I can’t wait to share it with you.

Making Connections: Marketing Ideas For Interpreters, Steve Mcdermott

IPS/BAS 495 Undergraduate Capstone Projects

There is a need for skilled interpreters to meet the needs of the increasingly diverse communities. Many get into the field of interpretation and translation in order to assist those with language barriers, as well as earn a living for themselves. The interpreters get into the field not realizing that to succeed they also need an entrepreneurial spirit. These entrepreneurial linguists are classified as independent contractors, as such they are responsible for the business aspects of their livelihood. This includes marketing themselves in order to grow their client base. Marketing can be a daunting task in itself. In speaking with …

Digital Marketing For Dance: Strategies, Analysis, And Discussion, Cydney Covert

IPS/BAS 495 Undergraduate Capstone Projects

This paper explores the importance of multiple factors in the digital marketing of dance organizations. Idaho's only professional ballet company, Ballet Idaho, is used as a case study to determine which marketing strategies are the most beneficial. Cross-referencing tactics from other dance organizations, this research aims to determine how companies can market their more abstract performances, include dancer perspectives in their content, and take advantage of peripheral cities in order to increase their audience-base.

Action Capstone: United Standby Travel Handbook, Danaya S. Kinikini

IPS/BAS 495 Undergraduate Capstone Projects

This project sought to answer the question, how might I create a travel handbook for airline employees to better utilize their travel privileges and improve morale? The handbook was broken down into three parts: resource how-to guide, standby travel handbook, and Facebook group. The airline industry saw an unprecedented busy summer travel season following the COVID-19 pandemic shutdowns. Senior employees were finding themselves burnt out and new employees were overwhelmed with the workload due to short staffing levels. Many new employees were leaving for better compensated jobs. Stakeholders identified were United, management, and employees. If employees can utilize their travel …

Pandemic Plan Revision Capstone Project, Sharon L. Haylett

IPS/BAS 495 Undergraduate Capstone Projects

A Continuity of Operations Plan (COOP) for a company “. . . ensures that primary mission essential functions continue to be performed during a wide range of emergencies . . .” (U.S. Department of Homeland Security, n.d.). The COOP includes information for reacting to natural disasters, terrorist attacks, pandemics, etc. As my capstone project, the pandemic section has been updated using an integrative process to include new information and lessons learned from the current pandemic. The revised pandemic section will provide examples of protocols designed to keep employees and the public safe and healthy.

Improving The Service Desk, Tyler Scott Lee

IPS/BAS 495 Undergraduate Capstone Projects

This project involved learning the ins and outs of my companies services desk processes. With these processes clearly defined a plan was laid out on how to better improve the service desk and increase productivity of agents taking calls with customers.

Improving The Employee Learning Experience, Kristin I. Schilz

IPS/BAS 495 Undergraduate Capstone Projects

This presentation represents my capstone project of improving the employee learning experience within our LMS.

Merit, Diversity, And Performance: Does Diversity Management Moderate The Effect Of Merit Principles On Governmental Performance?, Sanghee Park, Jiaqi Liang

Public Policy and Administration Faculty Publications and Presentations

The compatibility of merit principles and diversity management is particularly intriguing in theory and practice. Although theoretical arguments for merit-based practices and diversity management are well established, the effect of their dynamics on governmental performance remains an empirical issue. This article examines the effect of merit principles, workforce diversity, and diversity management on government performance, and inquiries about whether diversity management efforts moderate the effect of merit-based practices. Analyzing a combined data set on federal agencies, this study finds that merit-based practices and diversity management have independent positive impact on organizational performance, but there is no significant relationship between workforce …

Generating Efficient Rebalancing Routes For Bikeshare Programs Using A Genetic Algorithm, James R. Kroes, Andrew S. Manikas, Thomas F. Gattiker

IT and Supply Chain Management Faculty Publications and Presentations

Growth in urban areas often leads to problems such as increased traffic congestion and poor air quality. To help alleviate these issues, shared mobility networks have been launched in hundreds of cities worldwide to provide citizens with alternatives to personal autos and to other less sustainable methods of transport (Fishman, 2016; Zhang et al., 2015). Shared mobility includes carsharing, ridesharing, scooter sharing and bikesharing (SAE, 2018). Bikeshare programs allow users to pick up bicycles (often at hub locations), utilize the bicycle for a journey, and return it to a location within the system (DeMaio, 2009). While bicycle sharing has been …

Warriors In Suits: A Bourdieusian Perspective On The Construction And Practice Of Military Masculinity Of Korean Men, Jin Lee, Melika Shirmohammadi, Lisa M. Baumgartner, Jihye Oh, Soo Jeoung Han

Organizational Performance and Workplace Learning Faculty Publications and Presentations

Within masculinity scholarship, there is a gap about how masculinity carries over from a broad social context to an organizational context. This article explores the construction and capitalization of masculinity through a series of experiences in social fields such as the military and college, and the transfer of militaristic masculinity into the workplace. Drawing on grounded theory methods, we conducted in-depth interviews with 20 Korean men who completed their mandatory two-year military service and subsequently joined large corporations in Korea. We uncovered a four-phase model that depicts how Korean men’s masculinity is constructed during military service and transferred to their …

Misalignment Between Societal Well-Being And Business Profit Maximization: The Case Of New York Taxis Drivers’ Incentive System, Andrew S. Manikas, James R. Kroes, Thomas F. Gattiker

IT and Supply Chain Management Faculty Publications and Presentations

Objectives of business sustainability efforts commonly include increasing consumer safety, decreasing resource consumption, and decreasing pollution. Even though there is a societal interest in attaining these goals, business and other economic agents often operate under incentive structures that run counter to these objectives. Taxi drivers operate as economic independents. Their revenue depends on their fares and tips. Moreover they choose how many hours to work, how fast to drive, and which route to take. Using New York City taxi data from 2013, we test the level of alignment between the revenue maximizing behavior of drivers versus safety, conservation and pollution- …

Asserting Librarian Expertise And Value In Strategic Marketing Efforts, Memo Cordova, Elizabeth Ramsey

Library Faculty Publications and Presentations

This case study of librarian-led marketing efforts at a mid-size academic library examines workarounds to obstacles that librarians frequently encounter when taking on marketing for their libraries. These obstacles often stem from a combination of misunderstanding and/or misplaced priorities at both the unit and administrative levels. Challenges in this case study include a number of factors: no marketing strategy at the administrative level, a lack of understanding from colleagues generally, little time to complete tasks or improve marketing skills, and no dedicated funding. To address these challenges the authors embarked on an internal marketing campaign engaged extensively on social media …

Big Tech Surveillance Could Damage Democracy, Chase Johnson

University Author Recognition Bibliography: 2019

Data is often called the oil of the 21st century.

The more tech companies know about their users, the more effectively they can direct them to goods and services that they are likely to buy. The more companies know about their users, the more competitive they are in the market.

Custom-tailored capitalism is what has made Google, Facebook, Amazon and others the richest companies in the world. This profit incentive has turned big tech into a competitive field of mass intelligence gathering. The better and more comprehensive the data, the higher profits will be.

But this business model – what …

An Event Study Analysis Of Too-Big-To-Fail After The Dodd-Frank Act: Who Is Too Big To Fail?, Kyle D. Allen, Ken B. Cyree, Matthew D. Whitledge, Drew B. Winters

Marketing Faculty Publications and Presentations

One feature of the Dodd-Frank Act is the elimination of too-big-to-fail (TBTF) banks. TBTF is a government guarantee of large banks that has been shown to increase the value of these banks, so removing the guarantee should result in a price decline of TBTF bank stock. Using event study methods, we find very limited reaction to the process of eliminating TBTF. Specifically, there is limited reaction among the largest banks and banks receiving special attention, such as Systemically Important Financial Institutions (SIFI) banks. Instead, smaller banks not receiving special attention show some evidence of negative returns with the elimination of …

Limits On Chinese Graduate Student Visas May Protect Us Intellectual Property But Drive Away Talent, Jack Marr

International Business Program

Some Chinese students studying STEM-related fields may not be staying in the U.S. as long as they’d planned. The Trump administration announced on May 29 that it may limit some graduate students’ visas to one year.

Digital Self-Ownership: A Publicity-Rights Framework For Determining Employee Social Media Rights, Susan Park, Patricia Sánchez Abril

Management Faculty Publications and Presentations

Imagine an upandcoming company hires you as one of its first employees. Passionate about your employer, you put in long hours doing everything from marketing to accounting to event planning. You are also proud of your employer's product, so you begin to publicize it to your friends through your social network accounts. (In fact, the company's founder is also one of your Facebook friends.) You tell your friends about the product launch, invite them to marketing events, and eventually blog about your industry, amassing a significant social media following while creating buzz about your employer. But one day, during layoffs …

The Vietnam War, The American War And The ‘Bridge Generation’, Nancy K. Napier

International Business Program

One April morning in the 1990s during my commute to work on a project teaching business concepts and practices to professors and managers at the National Economics University in Hanoi, I saw red.

Catching Their Attention: Slide Shows As Outreach, Elizabeth Ramsey

Elizabeth Ramsey

Albertsons Library at Boise State University has found slide shows to be an essential and easy to manage component in its outreach efforts and branding strategy. The slide shows run continually on a TV monitor in the library lobby as well as on all the computers in the library labs. This presentation focuses on the strategies used in the selection of topics, images and text, presenting examples of some of the most popular slides used at Albertsons Libraries categorized under recommended best practices.

Blue And Orange Lunch Line, Donald Riger

College of Business and Economics Presentations

The fall 2013 section of Supply Chain Management 420-Creating Sustainable Goods and Services, taught by Dr. Tom Gattiker, completed a group project using the Green Breakthrough process which is based on Design Thinking. The assignment for this portion of the course was a written proposal for a product or service that:

– Is highly innovative, not incremental

– Meets a customer (e.g. student, faculty) need

– Has a significant environmental benefit

– Related to the BSU / our campus

– Customer facing

– Could be implemented at BSU (or nearby) within one year

I was a member of team 2 …

Employee Internet Privacy: A Proposed Act That Balances Legitimate Employer Rights And Employee Privacy, Susan Park

Management Faculty Publications and Presentations

When Justin Basset interviewed for a job in New York City in 2012, he expected to respond to questions one is typically asked in a job interview. However, his interview took a modern technological twist when the interviewer opened her computer and attempted to look at Mr. Basset’s Facebook profile on her computer. Unable to see the details of his profile because he had taken advantage of Facebook’s privacy options to limit public viewing, she asked for his login information to access his account. He declined and withdrew his application.¹ In 2010, Robert Collins, a Maryland Department of Public …

Legal And Ethical Implications Of Corporate Social Networks, Gundars Kaupins, Susan Park

Management Faculty Publications and Presentations

Corporate social networking sites provide employees and employers with considerable opportunity to share information and become friends. Unfortunately, American laws do not directly address social networking site usage. The National Labor Relations Act, civil rights laws, and various common law doctrines such as employment at-will and defamation provide the pattern for future social networking laws. Ethical considerations such as productivity, security, goodwill, privacy, accuracy, and discipline fairness also affect future laws. Corporate policies on corporate social networking should balance the employer‘s and employee‘s interests. Existing laws and ethical issues associated with social networking should impact social networking policies related to …

Legal And Ethical Issues Associated With Employee Use Of Social Networks, Gundars Kaupins, Susan Park

Management Faculty Publications and Presentations

Social networking sites such as Facebook and Twitter can help employees enhance a company’s marketing, recruiting, security, and safety. However, employee’s use of social networking sites and employers’ access of those sites can result in illegal and unethical behavior, such as discrimination and privacy invasions. Companies must gauge whether and how to rely upon employees’ use of personal social networking sites and how much freedom employees should have in using networks inside and outside of the companies. This research summarizes the latest legal and ethical issues regarding employee use of social networks and provides recommended corporate policies.