Social and Behavioral Sciences Commons^™

Internet Retailing Quality: A Conceptual Perspective, Julie E. Francis

Faculty of Commerce - Papers (Archive)

Cronin (2003, p.335) describes new constructs as “…a proverbial dream come true” because literature can be moulded to explain new constructs, there are limited grounds on which to compare research results and reviewers favour new information. This is pertinent to Internet retailing quality in that the construct is relatively new and while various studies offer models and measures of Internet retailing quality, many identify substantially different quality criteria and the results are rarely compared. This raises questions regarding the extent to which Internet retailing quality is understood. Accordingly, this paper will examine Internet retailing quality from a conceptual perspective by …

Internet Purchase Behaviour Of Australian Internet Shoppers, Julie E. Francis

Faculty of Commerce - Papers (Archive)

Just as Internet retailing is a relatively new and rapidly changing marketing activity, Internet shoppers form a relatively new consumer group that is evolving as the early adopters are increasingly joined by members of the broader market. In addition to the composition of this group changing, tracking the fundamental behaviours of Internet shoppers may be hampered by differences in research reporting methods and the costs associated with identifying genuine Internet shoppers for research purposes. Accordingly, this paper describes an Internet survey in which the behaviour of 1283 Australian Internet shoppers was examined. The frequency with which participants purchased products online …

Internet Banking: An Empirical Investigation Into The Extent Of Adoption By Banks And The Determinants Of Customer Satisfaction In The United Arab Emirates, Raed Awamleh, Cedwyn Fernandes

Faculty of Commerce - Papers (Archive)

This study adopts the Diniz (1998) model to evaluate websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. These are convenience, independence, and security of internet banking transactions.

Results suggest that although the banking sector in the United Arab Emirates is a regional leader, internet banking in the United Arab Emirates is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, …

Empirical Investigation Of Internet Banking In The Uae: Bank Adoption Levels In The Context Of Customer Satisfaction And Influencers Of Adoption Among Potential Users (Wp), C. Fernandes, Raed Awamleh

Faculty of Commerce - Papers (Archive)

This study evaluates websites of foreign and local banks in the United Arab Emirates and through a survey of users ascertains factors that influence customer satisfaction of the internet banking service. In addition, determinants of potential users intentions are examined. It is shown that although the banking sector in the UAE is a regional leader, internet banking in the UAE is yet to be properly utilized as a real added value tool to improve customer relationship and to attain cost advantages. To identify factors influencing satisfaction of internet banking customers, data was collected from internet banking users and potential users …