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Full-Text Articles in Social and Behavioral Sciences
Metropolitan Report - December 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans
Metropolitan Report - December 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans
UNO Metropolitan Report
No abstract provided.
Metropolitan Report - April 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans
Metropolitan Report - April 2008, Division Of Business And Economic Research, College Of Business Administration, University Of New Orleans
UNO Metropolitan Report
No abstract provided.
Customer Satisfaction Index Of Singapore: Executive Summary 2007, Institute Of Service Excellence, Smu
Customer Satisfaction Index Of Singapore: Executive Summary 2007, Institute Of Service Excellence, Smu
Research Collection Institute of Service Excellence
The Institute of Service Excellence at Singapore Management University was appointed by the Workforce Development Agency (WDA) to implement and maintain an annual benchmark for service related industries in Singapore. The 2007 Customer Satisfaction Index of Singapore (CSISG 2007) is based on data from a nationwide survey conducted between May 1 and July 23 2007. This survey was designed by the National Quality Research Center (NQRC) at the University of Michigan and modeled after the American Customer Satisfaction Index (ACSI).
Industry Associations As Facilitators Of Social Capital: The Establishment And Early Operations Of The Melbourne Woolbrokers Association, David Merrett, Stephen Morgan, Simon Ville
Industry Associations As Facilitators Of Social Capital: The Establishment And Early Operations Of The Melbourne Woolbrokers Association, David Merrett, Stephen Morgan, Simon Ville
Faculty of Commerce - Papers (Archive)
Relocation of the selling of Australia's wool clip from London to cities in Australia in the late nineteenth century led to the creation of wool selling industry associations, such as the Melbourne Woolbrokers Association (MWA). Highly successful in fostering competitive collaboration that improved market efficiency, the Association rested on the social capital brought to it and further developed by the participants, individuals with extensive connections in the pastoral, banking and transport industries. The collective social capital vested in the Association enabled the earning of economic rents, firstly from the high trust created through internal cohesion reinforced by formalised sanctions, and …
Adoptability Of Japanese Management Practices In Sri Lankan Industry, Anura De Zoysa, Siriyama Kanthi Herath
Adoptability Of Japanese Management Practices In Sri Lankan Industry, Anura De Zoysa, Siriyama Kanthi Herath
Faculty of Commerce - Papers (Archive)
The effectiveness of Japanese management practices (JMPs) is often referred to as a major reason for Japan's economic miracle. In recent years, several countries also have achieved remarkable results by adopting some JMPs in their manufacturing organisations. Through the overview of an Indian experience, this paper attempts to examine how Sri Lankan industrialists can benefit from adopting JMPs in their organisations. It is suggested that JMPs, if properly adopted, can accelerate industrial development in Sri Lanka by contributing effectively towards achieving low cost, superior quality and high productivity.