Social and Behavioral Sciences Commons^™

Betting Against The Glass Ceiling: Supervisor Gender & Employee Job Satisfaction In The Casino-Entertainment Industry, Nicholas J. Thomas, Lisa Y. Thomas, Eric A. Brown, Jaewook Kim

Eric A. Brown

This exploratory study expands on hospitality management literature, specifically on the influence of a supervisor’s gender in regards to employee job satisfaction within the casino-entertainment sector. Employee job satisfaction was analyzed using company, department, and supervisor variables based on 961 surveys. The study’s results suggest that employees with male supervisors have a higher employee satisfaction level than employees with supervisors that are female. Hospitality organizations are therefore encouraged to create leadership programs to ensure women are a part of corporate leadership’s success formula for the future.