Social and Behavioral Sciences Commons^™

Mobile Dm Coupon Promotion In Japan: A Case Study On Response Behavior Changes In Services Consumptiona, Fumiyo Kondo, Yasuhiro Uwadaira, Mariko Nakahara, Shahriar Akter

Shahriar Akter

This chapter investigates the changes in customers' responses to mobile direct mail (DM) coupons on the shop visit probability (SVP) of a beauty parlor. Two experiments were carried out to examine the promotional effects of mobile DM coupons. The first experiment, conducted in 2004, compared mobile DM coupons with postcard DM coupons. The mobile DM coupons were found to have no effect on SVP, although positive effects were observed for postcard DM coupons. The second experiment, conducted in 2005 with three types of mobile DM coupons, compared the responses of new customers with those of repeat customers. The results varied …

Viewing Systems As Services: The Role Of Service Quality, Shahriar Akter, Pradeep Ray, John D'Ambra

Shahriar Akter

The significant and sustained growth in services worldwide prompts IS researchers to give special attention to service and service concepts as core aspects of the IS field. This study proposes that ‘viewing systems as services’ is critical to extend the focus of technology-business alignment in service science research. The study evaluates the influence of mHealth service quality on satisfaction, perceived value and continuance intentions using an interdisciplinary approach. The conceptual model is rooted in the traditional cognition - affective– conation chain but explicitly identifies system quality, interaction quality and information quality as the core dimensions of mHealth service quality. The …

Serving The Poor By Marketing Information: Developing A Sustainable Village Phone Model In Bangladesh, Dr. Shahriar Akter, Jay Rajasekera, M. Rahman

Shahriar Akter

No abstract provided.

An Assessment Of M-Health In Developing Countries Using Task Technology Fit Model, Amina Tariq, Shahriar Akter

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, current research into the assessment of mHealth from the perspective of developing countries particularly with community Health workers (CHWs) as primary users continues to be limited. The aim of this study is to analyze the contribution of mHealth in enhancing the performance of the health workers and its alignment with existing workflows to guide its …

The Adoption Of E-Banking In Developing Countries: A Theoretical Model For Smes, Al Riyadh, Dr. Shahriar Akter, Nayeema Islam

Shahriar Akter

No abstract provided.

Modeling Quality Dynamics In It Services Management, Dr. Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …

Gradual Changes In Repeat Customers' Adoption Behavior Toward Responses To Mobile Direct Mail Coupon Promotions, Fumiyo Kondo, Shen Jian, Dr. Shahriar Akter

Shahriar Akter

No abstract provided.

User Perceived Service Quality Of M-Health Services In Developing Countries, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Health challenges present arguably the most significant barrier to sustainable global development. The introduction of ICT in healthcare, especially the application of mobile communications, has created the potential to transform healthcare delivery by making it more accessible, affordable and effective across the developing world. However, there is growing concerns about the quality of such services with regard to the robustness of the service delivery platform, knowledge and competence of the provider, privacy and security of information and above all, their effects on satisfaction, future use intentions and quality of life. The aim of this paper is to explore, analyze and …

An Evaluation Of Pls Based Complex Models: The Roles Of Power Analysis, Predictive Relevance And Gof Index, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Structural equation modeling (SEM) is an important tool to estimate a network of causal relationships linking two or more complex concepts. The PLS approach to SEM, also known as component based SEM, is becoming more prominent for estimating large complex models due to its soft modeling assumptions. This ‘soft modeling’ refers to the greater flexibility of PLS technique in developing and validating the complex models. However, to establish rigor in such complex modeling, this study highlights the critical roles of power analysis, predictive relevance and GoF index. The findings of the study show that power analysis is essential to establish …

Service Quality Perception And Satisfaction: A Study Over Sub-Urban Public Hospitals In Bangladesh, Dr. Shahriar Akter, Mohammad Upal, Umme Hani

Shahriar Akter

No abstract provided.

Mhealth - An Ultimate Platform To Serve The Unserved, Shahriar Akter, Pradeep Ray

Shahriar Akter

Objectives: To summarize major current developments and research in the field of mobile health (mHealth) services.

Methods: Reports on the unique characteristics of mHealth platform and its role in delivering health services to the resource poor settings. Also, it evaluates different mHealth applications and identifies key success factors and challenges.

Results and Conclusion: mHealth, based on the most ubiquitous and widely accepted technology, offers an unprecedented opportunity to serve the unserved by right time medical information services. There is growing evidence that it has already transformed healthcare delivery in many resource poor settings through its low cost, high reach and …

Mhealth For Influenza Pandemic Surveillance In Developing Countries, Junhua Li, Nathan Moore, Shahriar Akter, Steven Bleisten, Pradeep Ray

Shahriar Akter

Influenza pandemics caused millions of deaths and massive economic losses worldwide in the last century. The impact of any future pandemic is likely to be greatest in developing countries as a result of their limited surveillance and healthcare resources. eHealth facilitates the detection and reporting of potential pandemic strains by using digital data transmitted, sorted and retrieved electronically both at the local site and at a distance. The implementation of eHealth is resource costly but developing countries have limited financial and technical resources. This adversely affects access to eHealth applications. Mobile communication technologies hold great promise in improving access to …

Strategies For Adopting Consumer-Generated Media In Small-Sized To Medium-Sized Tourism Enterprises, Stephen Burgess, Carmine Sellitto, Carmen Cox, Jeremy Buultjens

Carmen Cox

Consumer-generated media (CGM) are created when consumers submit, review or respond to online content. The bulk of research into CGM has focussed upon its use by consumers, with less research examining the use of CGM by small businesses. This article discusses small business sector use of online technologies such as CGM, concentrating on tourism small businesses as a key industry sector affected by CGM activities. A CGM ‘strategy’ framework, developed from an existing small business strategy framework, is proposed. This serves as a practical tool for developing CGM strategies and as a theoretical foundation for conducting research into the use …

The Complexity Of Role Balance: Support For The Model Of Juggling Occupations, K Evans, J Millsteed, Janet Richmond, M Falkmer, T Falkmer, S Girdler

Janet E Richmond PhD

Objective: This pilot study aimed to establish the appropriateness of the Model of Juggling Occupations in exploring the complex experience of role balance amongst working women with family responsibilities living in Perth, Australia. Methods: In meeting this aim, an evaluation was conducted of a case study design, where data were collected through a questionnaire, time diary, and interview. Results: Overall role balance varied over time and across participants. Positive indicators of role balance occurred frequently in the questionnaires and time diaries, despite the interviews revealing a predominance of negative evaluations of role balance. Between-role balance was achieved through compatible role …

Is It Time To Reconsider The Semivariance Again? A Note, Ladd Kochman

Ladd Kochman

Building on the assumption that stock returns are less-than-symmetric, the semivariances (SV) are computed for 14 domestic and foreign stock indices as well as their respective arithmetic means (AM) and standard deviations (SD) and hypotheses that the correlation between SVs and AMs will be both positive and greater than the correlation between SDs and AMs.

Time Diversification: Tool, Fallacy Or Both?, Ladd Kochman, Randy Goodwin

Ladd Kochman

It seems fair to conclude that time diversification is more nearly a fallacy than a tool. Total periodic returns based on random annual outcomes expose the practice of diversifying with time not only as unproductive but as extremely risky as well. Yet, as the contrived distribution of alternating returns of 30% and -10% demonstrated, it is impossible to completely reject the idea that risk can actually decrease over time.

Portfolio Evaluation, Downside Risk And An Anomaly, Ladd Kochman

Ladd Kochman

Owing to the developments in portfolio theory in the 1960s, the evaluation of portfolio performance has evolved from a return-only mentality to a process that makes risk no less important than return. Earliest efforts to combine the two dimensions into a single (or composite) measure belong to Treynor (1965) and Sharpe (1966), who suggested dividing a portfolio's return in excess of the risk-free rate by the portfolio's bets and standard deviation, respectively. When Fama (1972) recommended that portfolios pay premiums that capture both market and diversification risk, he was implicitly asking whether Jensen's (1968) use of beta sufficiently measures the …

Securities Market Efficiency And The Reigning Super Bowl Champions, Ladd Kochman

Ladd Kochman

The vulnerability of stock prices has long intrigued investors and researchers. Beating the market has an inescapable appeal. The overwhelming evidence that regular above average returns are denied to all but those with inside information has not slowed efforts to find market errors or tap into profitable trends. One reason for hope is that past studies have never truly resolved how long securities must be held before a particular trading strategy can be measured. Pankoff has proposed that the market for bets on National Football League games can serve as a proxy for the securities market. Examining recent studies using …

The Why And How Of Mutual Fund Standard Deviations, Ladd Kochman, Randy Goodwin

Ladd Kochman

To the interested observer, mutual fund standard deviations raise two tantalizing questions: Are standard deviations relevant when funds, by definition, eliminate the unsystematic component of total risk? and How can two respected giants in the investments field like Fidelity and Morningstar use the same returns, intervals and measurement period for the same fund and end up with glaringly different standard deviations? To answer the question of relevance, we recall Evans and Archer's (1968) argument that as much as 90 percent of a portfolio's unsystematic risk can be diversified away with 12 to 18 stocks. Since that diversifiable risk is a …

Embracing The "Two-Body Problem": The Case Of Partnered Academics, Cynthia Fisher

Cynthia D. Fisher

Extract: The focal article has given examples of children, other relatives, and friends as potential beneficiaries of preferential treatment and has discussed the counterbalancing likelihood of organizational gain from(properly) employing individuals who already share social connections. Surprisingly, there is minimal mention of spouses or domestic partners. From the 1970s through the 1990s, a number of articles were published on the legal and practical issues of applying antinepotism policies to spouses, but since 2000, the literature has been almost entirely silent. This is surprising given that, in 2013, the Bureau of Labor Statistics reported that 47.4% of U.S. families involve husbands …

Assessing Stress At Work Across Occupations And Cultures Using The Occupational Stress Inventory Revised, Richard Hicks, Ali Sabanci, Mark Bahr

Mark Bahr

Workplace stress is common across occupations and across nations. However, there has been limited research examining the similarities and differences across cultures, and none that seem to have used a direct comparison across one professional area using the same extensive and validated questionnaire. One such questionnaire is the Occupational Stress Inventory-Revised (OSI-R: Osipow 1998) which assesses three main dimensions related to stress: "occupational roles" (stressors), "personal strain" (experienced stress), and "personal resources" (coping resources). The current study examined a cross-national application of the OSI-R among Australian and Turkish teachers to identify whether patterns of latent structure of the OSI-R were …

Assessing Stress At Work Across Occupations And Cultures Using The Occupational Stress Inventory Revised, Richard Hicks, Ali Sabanci, Mark Bahr

Richard Hicks

Workplace stress is common across occupations and across nations. However, there has been limited research examining the similarities and differences across cultures, and none that seem to have used a direct comparison across one professional area using the same extensive and validated questionnaire. One such questionnaire is the Occupational Stress Inventory-Revised (OSI-R: Osipow 1998) which assesses three main dimensions related to stress: "occupational roles" (stressors), "personal strain" (experienced stress), and "personal resources" (coping resources). The current study examined a cross-national application of the OSI-R among Australian and Turkish teachers to identify whether patterns of latent structure of the OSI-R were …

Project Management And Organizational Change, Lynn Crawford, Alicia Aitken, Anat Hassner-Nahmias

Lynn Crawford

Extract: Organizational changes have become recognized as a distinct type of project or program, and it may be argued that the majority of projects involve some degree of organizational and behavioral change. The degree of this change can be expected to be greater in projects where the purpose is to achieve organizational change, but even where the focus is on other outcomes, achievement of desired benefits may require structural changes and will generally involve some change in the way people do things. However, while project managers claim to be implementers of change, current project management standards focus on change control …

Review: John S. Ahlquist And Margaret Levi, 'In The Interest Of Others: Organizations And Social Activism" (Princeton & Oxford: Princeton University Press, 2013), Rowan Cahill

Rowan Cahill

Review of the comparative study of trade union organizational behaviour by John S. Ahlquist and Margaret Levi, 'In the Interest of Others: Organizations and Social Activism" (Princeton & Oxford: Princeton University Press, 2013), which involves a target group of US and Australian trade unions.

Designing Competitive Edge Through Job Ads: A Content Analysis Of Seek.Com.Au, Jan Jervis, Jeffrey Brand

Jeffrey Brand

Extract: The word ‘design’ appears regularly in all types of dialogue, going far beyond traditional design disciplines. Yet an understanding of design appears dependent on the perceptions assigned by individuals across a wide and varied spectrum of professions. This paper examines the communication discourse on design across Australian businesses by analysing job listings on seek.com.au, a leading employment, recruitment and career portal in Australia and new Zealand. The research questions ask: (1) what design knowledge is requested by employers in their job advertisements; (2) what industries and professions are presented in the design features; and (3) whether design is acknowledged …

Everything Gardens And Other Stories: Growing Transition Culture, Luigi Russi

Luigi Russi

The Transition movement is more than an instrumental strategy to address climate change and fossil fuel shortage. It is a collective form of life. Against the tendency to reduce social movements to mission statements and policy solutions, this book insists on de-strategising the development of Transition. It argues that the flourishing of its distinctive culture is open to both uncertainty and paradox, and resistant to prediction and mapping. Everything Gardens and Other Stories focuses instead on the body as the site where politics begins, engaging with the disquiets and anxieties that instigate the development of Transition practices: from Inner Transition, …

Destructive Leader Behaviour: A Study Of Iranian Leaders Using The Destructive Leadership Questionnaire, Ben Shaw, Anthony Erickson, Farzaneh Nassirzadeh

Anthony Erickson

This study examines destructive leader behaviours among a sample of Iranian leaders. Destructive leader behaviour was measured using the Destructive Leadership Questionnaire (DLQ) developed by Shaw et al. (2011). Data from 700 Iranian subordinates who completed the DLQ were used to identify the dimensions of destructive leadership using principle components factor analysis. The factor analytic data were used to develop an Iranian version of the DLQ. Behavioural scale scores were then used to identify a typology of destructive leaders in the Iranian sample.

Consumer Hookah Consumption: Is The Hubble Bubble The New Coffee And Cocktail?, Tracy Harmon-Kizer

Tracy R. Harmon-Kizer Ph.D.

Hookah smoking is a growing practice among American teens and young adults. In a single hookah smoking session, a smoker may inhale 100 to 200 times the volume of smoke inhaled in a single cigarette. Yet, the risks and adverse consequences of hookah smoking are relatively unfamiliar to health professionals, tobacco policy regulators and consumer behavior researchers. To extend our understanding of this epidemic-like consumption practice, this study explores consumer initiation and continued practice, and the meanings, attitudes and beliefs held by those who smoke hookah, especially with respect to cigarette smoking. Our findings reveal adulterated ways in which hookah …

The Intracorporate Conspiracy Trap (Formerly "Perverse Incentives And Corporate Conspiracy: Why We Are Asking The Wrong Basic Question In Assessing Liability For Corporations And Their Agents"), J.S. Nelson

J.S. Nelson

Things Fall Apart: Dictatorships, Development, And Democracy In Africa, Berhanu Nega, Geoff Schneider

Geoffrey E Schneider

Recent events in Africa provide evidence of the failure of dictatorships to meet the needs of citizens and serve to debunk a number of development theory assumptions: that democratization is culturally determined, that democratization will follow economic development, and that dictatorships tend to produce durable, stable development. Therefore, the attempt to achieve development without democratization is risky and potentially very costly. We argue that dictatorship in Africa serves a function akin to Myrdal's backwash effects, thwarting economic progress in a cumulative and circular way, and that democratization must become a necessary criterion of engagement with African countries.