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Full-Text Articles in Social and Behavioral Sciences
Benchmarking With The Best, Felicity Mcgregor
Benchmarking With The Best, Felicity Mcgregor
Felicity McGregor
Measuring the performance of individual library services and processes is now well developed; it is more difficult, however, to identify best practice or to measure the overall organisational performance of libraries. In the absence of relevant sector-wide benchmarks, the University of Wollongong Library (UoW) adopted the principles outlined in the Australian Quality Council’s (AQC) Business Excellence Framework and then benchmarked its performance by applying for, and subsequently winning, an Australian Business Excellence Award. The Awards process requires evidence on all aspects of organisational performance: leadership and innovation, strategy and planning processes, data, information and knowledge, people, customer and market focus, …
Performance Measures, Benchmarking And Value, Felicity Mcgregor
Performance Measures, Benchmarking And Value, Felicity Mcgregor
Felicity McGregor
[Extract] The announcement of the establishment of a Quality Audit Agency to evaluate the performance of universities, signalled an inevitable expansion of the incipient culture of measurement and evaluation in Australian universities. Those who consider that quality, and its associated tenets of measurement and evaluation are of dubious value, will be constrained to demonstrate goal achievement through whichever mechanisms are deemed appropriate by the Agency. Otherwise, they may face an uncertain funding future. Although the details of the audit process are not yet clear, there will be a single national body which will be responsible for overseeing independent external quality …