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Full-Text Articles in Physical Sciences and Mathematics
Reduce Response Time: Get "Hooked" On A Wiki, Rebecca Klein, Matthew Smith, David Sierkowski
Reduce Response Time: Get "Hooked" On A Wiki, Rebecca Klein, Matthew Smith, David Sierkowski
Information Technology Faculty and Staff Publications
Managing the flow of information both within the IT department and to our customers is one of our greatest challenges in the Office of Technology Information at Valparaiso University. To be successful, IT staff first need to acquire the right information from colleagues to provide excellent service. Then, the staff must determine the most effective way to communicate that information to internal and external customers to encourage the flow of information. To advance the IT department’s goals, how best can we utilize “information” and “communication” vehicles to exchange information, improve workflow, and ultimately communicate essential information to our internal and …