Physical Sciences and Mathematics Commons^™

An Assessment Tool For E-Government System Performance: A Citizen-Centric Model, Shatha A. Al-Haddad, Peter Hyland, Geoffrey Hubona

Associate Professor Peter Hyland

Governments worldwide have, increasingly, implemented e-government initiatives for their potential significant benefits; among which, delivering better services to citizens through increasing citizens' convenience, satisfaction, and independence; and saving their time, effort, and cost. Achieving each benefit is an objective to these governments and fulfilling each objective is considered a critical success factors. Hence, governments need to assess the extent to which they were able to obtain their preset goals. This study merely focuses on the citizens' perspective of the evaluation. However, the literature seems to lack studies that propose such a sufficient evaluation tool that has been reliably validated. Therefore, …