Open Access. Powered by Scholars. Published by Universities.®
Physical Sciences and Mathematics Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Physical Sciences and Mathematics
Development Of A Peer-To-Peer Information Sharing System Using Ontologies, Ghassan Beydoun, Graham Low, Numi Tran, Paul Bogg
Development Of A Peer-To-Peer Information Sharing System Using Ontologies, Ghassan Beydoun, Graham Low, Numi Tran, Paul Bogg
Associate Professor Ghassan Beydoun
Most existing agent-oriented methodologies ignore system extensibility, interoperability and reusability issues. Ontologies have been found to play a significant role in facilitating interoperability, reusability, MAS development activities (including MAS analysis and agent knowledge modeling) and MAS run-time operation (including agent communication and reasoning). However, most of the existing AOSE methodologies do not provide support for ontology-based MAS development. We present software engineering requirements for ontology-based development for MAS and examine an existing methodology, MOBMAS - a "Methodology for Ontology-Based MASs", which makes use of ontologies as a modeling tool. In this examination, we highlight how MOBMAS can be extended to …
Towards Agent-Oriented Approach To A Call Management System, Amir Ashamalla, Ghassan Beydoun, Graham Low
Towards Agent-Oriented Approach To A Call Management System, Amir Ashamalla, Ghassan Beydoun, Graham Low
Associate Professor Ghassan Beydoun
There is more chance of a completed sale if the end customers and relationship managers are suitably matched. This in turn can reduce the number of calls made by a call centre reducing operational costs such as working time and phone bills. This chapter is part of ongoing research aimed at helping a CMC to make better use of its personnel and equipment while maximizing the value of the service it offers to its client companies and end customers. This is accomplished by ensuring the optimal use of resources with appropriate real-time scheduling and load balancing and matching the end …