Physical Sciences and Mathematics Commons^™

An Investigation Of The Interaction Between Organizational Culture And Knowledge Sharing Through Socialization: A Multi-Level Perspective, Ali Baker

CCE Theses and Dissertations

Knowledge management (KM) has been determined by many researchers as one of the most important domains within the information systems (IS) field, and knowledge sharing (KS) has been identified as the most vital component of KM. Lack of KS within organizations has been approached from many perspectives. One perspective that has been outlined in recent studies is the organizational culture (OC) perspective, which examines the interaction between OC and KS behaviors. Although research has been conducted on OC and KS, the findings of recent studies have been contradictory. These conflicts were due to the different operationalization of KS. The purpose …

A Knowledge Management System (Kms) Using A Storytelling-Based Approach To Collect Tacit Knowledge, Nicholas Shaw

CCE Theses and Dissertations

Since the 1990s, Knowledge Management Systems (KMS) have been largely unsuccessful in the collection of tacit knowledge. The process, whether through direct input by the holder of the tacit knowledge or through an intermediary such as the collection of tacit knowledge through interviews and videos, has not succeeded. Reasons encompass the organizational (such as culture of the organization), the technological (example: poor tools), and the individual (example: knowledge is power, i.e. where experts with rare knowledge results in knowledge hoarding instead of transfer). The purpose of this study was to demonstrate that tacit knowledge could be successfully and consistently collected …

Multidimensional Knowledge Flow Dynamics In Context, Lina Lo

CCE Theses and Dissertations

Knowledge is a sustainable advantage and knowledge assets can increase value with use. A snowball effect of knowledge advantage advocates effective knowledge management and fosters its continual growth as it flows. Knowledge, however, flows unevenly throughout an organization and the problem is that the fundamental dynamics of these flows are still not well characterized in theoretical and computational models. This study built on existing work—knowledge-flow theory, need knowledge generation, and the critical success factors for enterprise resource planning implementation—to examine the multidimensional knowledge-flow phenomenon in context, and used the case study methodology for knowledge-flow theory building. The research question was …

An Investigation Of Socio-Technical Components Of Knowledge Management System (Kms) Usage, Noel Wint Jr.

CCE Theses and Dissertations

Existing literature indicates that although both academics and practitioners recognize knowledge management (KM) as a source of competitive advantage, users are not always willing to use a knowledge management system (KMS). Because of the social nature of knowledge transfer, a KMS can be considered a socio-technical system. Many explanations have been presented for this failure to utilize the KMS. These explanations include a number of the socio-technical factors relating to people, processes, and technologies. While these factors may have significant explanatory power when examined independently, existing studies have not sufficiently addressed the interactions among all three socio-technical factors or their …

Developing Software Requirements For A Knowledge Management System That Coordinates Training Programs With Business Processes And Policies In Large Organizations, James Richard Kiper

CCE Theses and Dissertations

For large organizations, updating instructional programs presents a challenge to keep abreast of constantly changing business processes and policies. Each time a process or policy changes, significant resources are required to locate and modify the training materials that convey the new content. Moreover, without the ability to track learning objects to processes and policies, training managers cannot conduct an effective training gap analysis in these areas. As a result, the corporate training picture is unclear and instructional needs cannot be accurately determined.

The research addressed these problems by recognizing the need for linkages between an organization's business processes, its policies, …

Employee Determinants To Share Knowledge In A Us Federal Government Environment, Kenneth White

CCE Theses and Dissertations

Although the literature indicates that knowledge sharing (KS) research is prevalent in the private sector, there is scant empirical research data about KS in the public sector. Moreover, organizations lack an understanding of employee KS behavior. This study investigated two research questions: First, how does the perceived importance of five determinants of KS behavior (organizational culture, workplace trust, incentives, management support, and technology) vary based upon the variables of job function, gender, and work category? Second, what is the relative importance of the five determinants of KS behavior to U.S. federal government employees? This descriptive study employed a Web-based survey …

The Interactions Among Information Technology Organizational Learning, Project Learning, And Project Success, Donald Stuart Mckay

CCE Theses and Dissertations

Knowledge gained from completed information technology (IT) projects was not often shared with emerging project teams. Learning lessons from other project teams was not pursued because people lack time, do not see value in learning, fear a potentially painful process, and had concerns that sharing knowledge will hurt their career. Leaders could change the situation; however organizational leaders have not seen value in project learning and have not made it a priority. Yet, if a relationship existed among IT project success variables (PSVs) organizational learning factors (OLFs) and project learning practices (PLPs) then IT leaders may take greater interest in …