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Development Of The Framework For A Lean, Energy Efficient, And Environmentally Friendly Port: Umm Qasr Port As A Case Study, Safaa A.J. Alfayyadh
Development Of The Framework For A Lean, Energy Efficient, And Environmentally Friendly Port: Umm Qasr Port As A Case Study, Safaa A.J. Alfayyadh
World Maritime University Ph.D. Dissertations
The research focus is to examine rigorously how the implementation of Lean within the Umm Qasr Port improves the operation processes and to explore the Lean impact on environment improvement and energy efficiency management. In this research, the ROPMEE model has been developed by the researcher to evaluate the service quality in the cargo delivery process in the Port of Umm Qasr as it covers all the functional and non-functional areas in the cargo delivery process compared to other quality dimensions. The findings confirm that the process quality dimension is the most influential factor in service quality in the Port …