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Effectively Managing Energy Costs In The Resort Industry, Justin Whitesides

Walden Dissertations and Doctoral Studies

Hawaii's commercial consumers pay the highest electricity rate in the United States;these costs are expected to rise 3-3.5% in 2021. Management in the Hawaiian resort industry that lacks adequate knowledge of controlling these rising costs is at a competitive disadvantage. Utilizing the diffusion of innovation theory, the purpose of this qualitative case study was to explore strategies used in the resort industry to control energy costs. The participants comprised of 10 energy management professionals with successful experience managing energy consumption in the resort industry. Data were collected through telephone interviews, archival documentation, and field notes. Using Yin's 5-step process of …