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Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim Dec 2022

Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

As English is a widely used language in many countries of different cultures, variants of English also known as English creoles have also been created. Singlish is one such English creole used by people in Singapore. Nevertheless, unlike English, Singlish is not taught in schools nor encouraged to be used in formal communications. Hence, it remains to be a low resource language with a lack of up-to-date Singlish word dictionary and computational tools to analyse the language. In this paper, we therefore propose Singlish Checker, a tool that is able to help detecting Singlish text, Singlish words and phrases. To …


Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller Oct 2022

Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller

Research Collection School Of Computing and Information Systems

In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination.


Two Singapore Public Healthcare Ai Applications For National Screening Programs And Other Examples, Andy Wee An Ta, Han Leong Goh, Christine Ang, Lian Yeow Koh, Ken Poon, Steven M. Miller Oct 2022

Two Singapore Public Healthcare Ai Applications For National Screening Programs And Other Examples, Andy Wee An Ta, Han Leong Goh, Christine Ang, Lian Yeow Koh, Ken Poon, Steven M. Miller

Research Collection School Of Computing and Information Systems

This article explains how two AI systems have been incorporated into the everyday operations of two Singapore public healthcare nation-wide screening programs. The first example is embedded within the setting of a national level population health screening program for diabetes related eye diseases, targeting the rapidly increasing number of adults in the country with diabetes. In the second example, the AI assisted screening is done shortly after a person is admitted to one of the public hospitals to identify which inpatients—especially which elderly patients with complex conditions—have a high risk of being readmitted as an inpatient multiple times in the …


Why We Should Remember The Soviet Information Age?, Ksenia Tatarchenko Oct 2022

Why We Should Remember The Soviet Information Age?, Ksenia Tatarchenko

Research Collection College of Integrative Studies

How to navigate the rapidly changing digital geopolitics of the world today? How do we make sense of digital transformation and its many social, political, cultural, and environmental implications at different locations around the world?


Asia’S Waste Crisis, Havovi Joshi Oct 2022

Asia’S Waste Crisis, Havovi Joshi

Asian Management Insights

A festering issue.


Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller Sep 2022

Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller

Research Collection School Of Computing and Information Systems

This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …


El Niño And The Human-Environment Nexus: Drought And Vulnerability In Singapore 1877-1911, Fiona Williamson Aug 2022

El Niño And The Human-Environment Nexus: Drought And Vulnerability In Singapore 1877-1911, Fiona Williamson

Research Collection College of Integrative Studies

This chapter brings a climatic perspective to the study of Singaporean history by exploring the impacts of the strong El Niño inspired droughts of 1877, 1902 and 1911. The narrative focuses on unpacking the nexus of nature-inspired versus human-induced vulnerability to drought within the contexts of colonial urbanisation and looks at the short-to medium-term impacts of the events on society. It also explores how such events inspired new questions about the climate and regional teleconnections, as a wealth of evidence became available due to the increasingly connected nature of scientific institutions, scientific literature, and communications systems across the Indian Ocean …


Gauging The Acceptance Of Contact Tracing Technology: An Empirical Study Of Singapore Residents’ Concerns With Sharing Their Information And Willingness To Trust, Ee-Ing Ong, Wee Ling Loo Jun 2022

Gauging The Acceptance Of Contact Tracing Technology: An Empirical Study Of Singapore Residents’ Concerns With Sharing Their Information And Willingness To Trust, Ee-Ing Ong, Wee Ling Loo

Research Collection Yong Pung How School Of Law

In response to the COVID-19 pandemic, governments began implementing various forms of contact tracing technology. Singapore’s implementation of its contact tracing technology, TraceTogether, however, was met with significant concern by its population, with regard to privacy and data security. This concern did not fit with the general perception that Singaporeans have a high level of trust in its government. We explore this disconnect, using responses to our survey (conducted pre-COVID-19) in which we asked participants about their level of concern with the government and business collecting certain categories of personal data. The results show that respondents had less concern with …


Learnings From A Pilot Hybrid Question Answering System: Cqas: Case Study Based On A Singapore Government Agency's Customer Service Centre, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh Jun 2022

Learnings From A Pilot Hybrid Question Answering System: Cqas: Case Study Based On A Singapore Government Agency's Customer Service Centre, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh

Research Collection School Of Computing and Information Systems

The Singapore Government first released their digital government blueprint in 2018 with the key message for all their agencies to be "digital to the core and served with heart". With this push, agencies are moving towards human-centric digital services, especially for individual citizens. During COVID-19, Singapore government agencies introduced many COVID-19 digital initiatives resulting in more incoming inquiries from citizens to respective agencies. This surge in inquiries created the challenge on the agencies' end to meet service level agreements. One widely adopted solution is the use of chatbot technology that directly interfaces with the customer. However, several organisations have faced …


Transboundary Air Pollution And Cross-Border Cooperation: Insights From Marine Vessel Emissions Regulations In Hong Kong And Shenzhen, Seung Kyum Kim, Terry Van Gevelt, Paul Joosse, Mia M. Bennett May 2022

Transboundary Air Pollution And Cross-Border Cooperation: Insights From Marine Vessel Emissions Regulations In Hong Kong And Shenzhen, Seung Kyum Kim, Terry Van Gevelt, Paul Joosse, Mia M. Bennett

Research Collection College of Integrative Studies

Many coastal cities regulate shipping emissions within their jurisdictions. However, the transboundary nature of air pollution makes such efforts largely ineffective unless they are accompanied by reciprocal, legally-binding regulatory agreements with neighbouring cities. Due to various technical, economic, and institutional barriers, it has thus far been difficult to isolate the effects of legally-binding cross-border cooperation on vessel emissions at the city-level. We exploit the unique administrative characteristics of Hong Kong and its relationship with neighbouring cities in China's Pearl River Delta to isolate the effect of legally-binding cross-border cooperation. Using a regression discontinuity design, we find that Hong Kong's unilateral …


Managing The Phaseout Of Coal Power: A Comparison Of Power Decarbonization Pathways In Jilin Province, Weirong Zhang, Zhixu Meng, Jiongjun Yang, Yan Song, Yiou Zhou, Changhong Zhao, Jiahai Yuan May 2022

Managing The Phaseout Of Coal Power: A Comparison Of Power Decarbonization Pathways In Jilin Province, Weirong Zhang, Zhixu Meng, Jiongjun Yang, Yan Song, Yiou Zhou, Changhong Zhao, Jiahai Yuan

Research Collection School Of Computing and Information Systems

With the periodic goals of reaching carbon emission peak before 2030 and achieving carbon neutrality before 2060 (“dual carbon” goals), China shows its unprecedented determination to coal power phaseout. This research takes Jilin Province to showcase possible pathways of coal power units’ phaseout on provincial level. We set up four different coal power phaseout scenarios, under which their transition cost and effectiveness would be calculated, respectively. In terms of natural resource endowment and electricity demand, Jilin Province would achieve a complete coal power phaseout by 2045 or even by 2040. However, after assessing the effectiveness of power transition under the …


Hci Education And Ux Practice: Highlights From Singapore, Tamas Makany, Dharani Perera-Schulz May 2022

Hci Education And Ux Practice: Highlights From Singapore, Tamas Makany, Dharani Perera-Schulz

Research Collection Lee Kong Chian School Of Business

This position paper highlights trends in education, practice, and support of HCI/UX in Singapore, a small city-state island in Southeast Asia. The paper was prepared for the 2022 Southeast Asia Computer-Human Interaction (SEACHI'22) virtual workshop on Apr 14, 2022, as part of the ACM CHI Conference on Human Factors in Computing Systems (CHI'22) international conference.


Hci In Southeast Asia: The Journey Forward, E. Sari, J.A. Tedjasaputra, Y. Kurniawan, E. Zulaikha, A. Asfarian, M. Ghazali, A. Sivaji, J.A. Abu Bakar, C.Y. Wong, N.M. Norowi, Tamas Makany, D. Perera-Schulz, T. Chintakovid, S. Nuchitprasitchai, Ethel Ong May 2022

Hci In Southeast Asia: The Journey Forward, E. Sari, J.A. Tedjasaputra, Y. Kurniawan, E. Zulaikha, A. Asfarian, M. Ghazali, A. Sivaji, J.A. Abu Bakar, C.Y. Wong, N.M. Norowi, Tamas Makany, D. Perera-Schulz, T. Chintakovid, S. Nuchitprasitchai, Ethel Ong

Research Collection Lee Kong Chian School Of Business

SEACHI 2022 has been conducted to bring HCI and UX leaders in Southeast Asia to discuss the current state-of-the-art HCI and UX teaching, practice, and support they experience in their region. This activity aims to explore the potentials and challenges and identify the gaps amongst different sectors in different countries. Through this workshop, we will have a common understanding of what we face. It explores how we can work collaboratively to achieve a better purpose, i.e., to grow HCI and UX fields in Southeast Asia. This one-day online workshop was conducted as a collocated event of CHI 2022 and was …


Downscaling Of Physical Risks For Climate Scenario Design, Enrico Biffis, Shuai Wang Apr 2022

Downscaling Of Physical Risks For Climate Scenario Design, Enrico Biffis, Shuai Wang

Sim Kee Boon Institute for Financial Economics

Southeast Asia is arguably one of the areas most vulnerable to natural disasters due to its dense population, coastal urbanization, and rainfall variability driven by the local monsoon systems. In this report, we focus on the impact of global warming in the region along four climate dimensions: temperature, precipitation, wind speed and coastal surge. The latter represents the surge of water from the ocean in excess of astronomical tides. Our objective is to downscale the outputs of global climate models to temporal and spatial resolutions of interest to market participants wishing to quantify climate risk vulnerability via climate stress testing …


Estimating Stranded Coal Assets In China's Power Sector, Weirong Zhang, Mengjia Ren, Junjie Kang, Yiou Zhou, Jiahai Yuan Apr 2022

Estimating Stranded Coal Assets In China's Power Sector, Weirong Zhang, Mengjia Ren, Junjie Kang, Yiou Zhou, Jiahai Yuan

Research Collection School Of Computing and Information Systems

China has suffered overcapacity in coal power since 2016. With growing electricity demand and an economic crisis due to the Covid-19 pandemic, China faces a dilemma between easing restrictive policies for short-term growth in coal-fired power production and keeping restrictions in place for long-term sustainability. In this paper, we measure the risks faced by China's coal power units to become stranded in the next decade and estimate the associated economic costs for different shareholders. By implementing restrictive policies on coal power expansion, China can avoid 90% of stranded coal assets by 2025.


The Impact Of Ride-Hail Surge Factors On Taxi Bookings, Sumit Agarwal, Ben Charoenwong, Shih-Fen Cheng, Jussi Keppo Mar 2022

The Impact Of Ride-Hail Surge Factors On Taxi Bookings, Sumit Agarwal, Ben Charoenwong, Shih-Fen Cheng, Jussi Keppo

Research Collection School Of Computing and Information Systems

We study the role of ride-hailing surge factors on the allocative efficiency of taxis by combining a reduced-form estimation with structural analyses using machine-learning-based demand predictions. Where other research study the effect of entry on incumbent taxis, we use higher frequency granular data to study how location-time-specific surge factors affect taxi bookings to bound the effect of customer decisions while accounting for various confounding variables. We find that even in a unique market like Singapore, where incumbent taxi companies have app-based booking systems similar to those from ride-hailing companies like Uber, the estimated upper bound on the cross-platform substitution between …


Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang Mar 2022

Exploring And Evaluating The Impact Of Covid-19 On Mobility Changes In Singapore, Aldy Gunawan, Linh Chi Tran, Kar Way Tan, I-Lin Wang

Research Collection School Of Computing and Information Systems

This paper analyzes the changes in mobility trends due to the impact of the COVID-19 pandemic in Singapore in the six different sectors: Retail and Recreation, Grocery and Pharmacy, Parks, Transit Stations, Workplaces and Residential. The period of observation is from 15 February 2020 to 18 August 2021. The observed patterns obtained from the descriptive data analysis sheds light on the effectiveness of social distancing measures in Singapore as well as the level of compliance among the country’s residents. Correlation analysis is used to explore the relationship between different sectors during the pandemic period. The results reveal a strong sense …


Analyzing The Impact Of Digital Payment On Efficiency And Productivity Of Commercial Banks: A Case Study In China, Haopeng Wang, Aldy Gunawan Mar 2022

Analyzing The Impact Of Digital Payment On Efficiency And Productivity Of Commercial Banks: A Case Study In China, Haopeng Wang, Aldy Gunawan

Research Collection School Of Computing and Information Systems

Digital payment has become one of the most popular payment methods all around the world, especially in countries that witnessed the rapid development of internet. As a traditional financial institution, commercial banks have been impacted by newly developed payment technology since third payment platforms have attracted customers to use the digital payment for daily consumption, transferring, and even investment. This paper focuses on analyzing whether and how the commercial banks in China have been affected by digital payment by using empirical methods. Systematic Generalized Method of Moments (SYS-GMM) is used to test the relationship between the productivity of commercial banks …


Estimating Financial Information Asymmetry In Real Estate Transactions In China: An Application Of Two-Tier Frontier Model, Ganlin Pu, Ying Zhang, Li-Chen Chou Mar 2022

Estimating Financial Information Asymmetry In Real Estate Transactions In China: An Application Of Two-Tier Frontier Model, Ganlin Pu, Ying Zhang, Li-Chen Chou

Research Collection School Of Computing and Information Systems

This study applies the two-tier stochastic frontier model to estimate the distribution of housing transaction information in Hangzhou, Wenzhou, Ningbo, and Jinhua (four cities in Zhejiang Province, China) during the year 2018, to analyze the difference in the price information acquired by the buyers and sellers in the transaction, and the effect of information asymmetry on the transaction price. The empirical results show that in each city, during the housing transaction process, the supplier has more complete information about house prices than consumers, and can therefore implement price discrimination strategies in setting service prices. Due to the disadvantage in acquired …