Open Access. Powered by Scholars. Published by Universities.®
Physical Sciences and Mathematics Commons™
Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Physical Sciences and Mathematics
Supporting Novice Application Users In Learning By Trial And Error And Using Help, Oscar Daniel Andrade
Supporting Novice Application Users In Learning By Trial And Error And Using Help, Oscar Daniel Andrade
Open Access Theses & Dissertations
This thesis examines three related topics in analyzing user preferences for troubleshooting application usability problems and the kinds of issues that influence such preferences. The goal of this thesis is to propose (1) ways in which users can be supported to learn to use applications and (2) a model to rewrite help such that users are able to adapt its contents dynamically.
The consensus of documentation research is that users rarely use help, usually preferring to muddle through. To increase use of help, tutorials for novice users could be changed from guided presentations toward using the application's help system. To …