Physical Sciences and Mathematics Commons^™

Developing Software Requirements For A Knowledge Management System That Coordinates Training Programs With Business Processes And Policies In Large Organizations, James Richard Kiper

CCE Theses and Dissertations

For large organizations, updating instructional programs presents a challenge to keep abreast of constantly changing business processes and policies. Each time a process or policy changes, significant resources are required to locate and modify the training materials that convey the new content. Moreover, without the ability to track learning objects to processes and policies, training managers cannot conduct an effective training gap analysis in these areas. As a result, the corporate training picture is unclear and instructional needs cannot be accurately determined.

The research addressed these problems by recognizing the need for linkages between an organization's business processes, its policies, …

Employee Determinants To Share Knowledge In A Us Federal Government Environment, Kenneth White

CCE Theses and Dissertations

Although the literature indicates that knowledge sharing (KS) research is prevalent in the private sector, there is scant empirical research data about KS in the public sector. Moreover, organizations lack an understanding of employee KS behavior. This study investigated two research questions: First, how does the perceived importance of five determinants of KS behavior (organizational culture, workplace trust, incentives, management support, and technology) vary based upon the variables of job function, gender, and work category? Second, what is the relative importance of the five determinants of KS behavior to U.S. federal government employees? This descriptive study employed a Web-based survey …