Physical Sciences and Mathematics Commons^™

An Online Community For Computer Technology Support And Training For College Office Support Staff, Mava F. Wilson

CCE Theses and Dissertations

Educational institutions strive to stay on the edge of technological advances in response to stakeholders' desire to receive value for their investment. Rapid changes in computer technology present a dilemma to colleges and universities in the support and training arena. An important segment of the institutional population, office support staff are vital to the everyday running of departments with extremely diverse responsibilities critical to the institutional mission. Office support staff seem to be left out when support and training programs for new technology are being planned. With technology changing so quickly it is vital that organizations have support and training …

Administrative Support For Online Teaching Faculty, John David Meyer

CCE Theses and Dissertations

When administrators make decisions about the infrastructure support needs of a current or planned online teaching program, these decisions are often based on external expert advice rather than on the advice of experienced ground level faculty who are living with the dynamic nature of the technology and support needed to develop and maintain an effective online teaching program. Online teaching faculty are the best source of advice and information on what works and what does not.

Faculty at the Medical College of Georgia (MCG) were surveyed to find out what elements are important to the development of an effective online …