Physical Sciences and Mathematics Commons^™

A Model For The Evaluation Of Is/It Investments, Paul M. Tuten

CCE Theses and Dissertations

Evaluation is a vital--yet challenging--part of IS/IT management and governance. The benefits (or lack therefore) associated with IS/IT investments have been widely debated within academic and industrial communities alike. Investments in information technology may or may not result in desirable outcomes. Yet, organizations must rely on information systems to remain competitive. Effective evaluation serves as one pathway to ensuring success. However, despite a growing multitude of measures and methods, practitioners continue to struggle with this intractable problem.

Responding to the limited success of existing methods, scholars have argued that academicians should first develop a better understanding of the process of …