Physical Sciences and Mathematics Commons^™

An Online Community For Computer Technology Support And Training For College Office Support Staff, Mava F. Wilson

CCE Theses and Dissertations

Educational institutions strive to stay on the edge of technological advances in response to stakeholders' desire to receive value for their investment. Rapid changes in computer technology present a dilemma to colleges and universities in the support and training arena. An important segment of the institutional population, office support staff are vital to the everyday running of departments with extremely diverse responsibilities critical to the institutional mission. Office support staff seem to be left out when support and training programs for new technology are being planned. With technology changing so quickly it is vital that organizations have support and training …