Physical Sciences and Mathematics Commons^™

Do Facework Behaviors Matter During Conflicts Among Online Discussion Team Members?, Jesus Herman Canelon

CGU Theses & Dissertations

According to researchers, face is an important possession carried by individuals into interactions with others. Face has been studied in diverse areas such as: politeness, compliance gaining, emotional discourse, negotiations, face-negotiation theory, and conflict. Perhaps because of its value, face can be vulnerable during conflict situations. Facework behaviors are the communicative strategies that people use during conflicts to protect face (theirs or others), threaten others' face, and to avoid or resolve conflicts. So far, studies about facework behaviors have focused on face-to-face interactions. Preliminary studies have shown: a. facework behaviors may affect the outcomes of online discussion teams, b. sex …