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Measures Of User Interactions, Conversations, And Attacks In A Crowdsourced Platform Offering Emotional Support., Samir Yelne

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Online social systems have emerged as a popular medium for people in society to communicate with each other. Among the most important reasons why people communicate is to share emotional problems, but most online social systems are uncomfortable or unsafe spaces for this purpose. This has led to the rise of online emotional support systems, where users needing to speak to someone can anonymously connect to a crowd of trained listeners for a one-on-one conversation. To better understand who, how and when users utilize these systems, and to evaluate their safety, this thesis offers a comprehensive examination of the characteristics …