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Gambaran Kepuasan Dan Loyalitas Pasien Terhadap Bauran Pemasaran Rumah Sakit Abc, Nia Murniati, Bintang Natasya Syafira

Jurnal Administrasi Bisnis Terapan (JABT)

The seven basic elements of the marketing mix (product, price, promotion, place, people, process and physical evidence) have an important role in the marketing strategy of hospital services to achieve patient satisfaction and loyalty. This study aims to determine the level of patient satisfaction and loyalty to the marketing mix, especially in executive outpatient services at ABC Hospital in 2023 using a quantitative descriptive approach. The research instrument was a survey questionnaire with a sample of 84 respondents. The results show the level of patient satisfaction in the marketing mix product elements 63.8%, price 71%, place 64.3%, promotion 59%, people …

Tinjauan Berkas Klaim Tertunda Pasien Rawat Jalan Bpjs Kesehatan Rs Hermina Galaxy, Nur Fadilah Dewi, Alya Zahwa

Jurnal Administrasi Bisnis Terapan (JABT)

Background: Claims submitted by Hermina Galaxy Hospital were submitted to BPJS Kesehatan. The claim file is verified by the BPJS Health verifier. If the claim file passes verification, then the claim file submitted by the hospital will be claimed by BPJS Health to make payments to the hospital, while the claim file that does not pass verification, the claim file will be returned by BPJS Health to the hospital. The JKN Unit at Hermina Galaxy Hospital found pending claim files for outpatient BPJS Kesehatan for the October-December 2021 period of 358 files out of 30,940 claim files submitted. The …

Interaction Between Fluoxetine And Risperidone And Its Association With Clinical Outcomes In Schizophrenic Patients, Fitri Rachmaini, Dian Ayu Juwita, Rahmad Abdillah, Rezy Dwi Afrianti, Fatma Sri Wahyuni

Pharmaceutical Sciences and Research

The concurrent use of fluoxetine and risperidone to treat schizophrenia may result in drug interactions. This study aims to analyse the clinical outcomes of fluoxetine-risperidone therapy and the possibility of their interaction in schizophrenic patients. The clinical outcomes are patient status at the time of hospital discharge, the length of hospitalisation and the Positive and Negative Syndrome Scale- Excitement Component (PANSS-EC). This study was conducted prospectively in psychiatric ward of HB Saanin Mental Hospital from May to October 2021 and study subjects were selected using consecutive sampling technique with inclusion criteria. Forty-three patients were eligible for this study. Research data …

Nurses’ Perception Of Work-Environment Uncertainty And Readiness For Organizational Change, Aishah Alsolami, Hanan Alkorashy, Mysara Alfaki, Ahmed Alkarani

Makara Journal of Health Research

Background: Healthcare organizations have a dynamic work-environment that changes constantly. This study aimed to explore whether there is a relationship between work-environment uncertainty and nurses’ readiness to participate in organizational change.

Methods: A cross-sectional study was conducted at two tertiary hospitals. The sample size was 222 nurses. A self-report questionnaire was adopted, translated to Arabic, and used for collecting data; it consists of three scales, personal data sheet, organizational readiness for implementing change scale, and perceived environmental uncertainty in hospitals scale. Descriptive statistics t-test and analysis of variance were used to analyze the data.

Results: The level …