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Pivoting To Be Patient-Centered: A Study On Hidden Psychological Costs Of Tele-Healthcare And The Patient-Provider Relationship, Adam Neufeld, Vishal Bhella, Clark Svrcek

Internet Journal of Allied Health Sciences and Practice

Purpose: While the COVID-19 pandemic has necessitated a shift toward virtual medicine, there are some potentially important limitations with this modality of healthcare. One such concern, which has not yet been elucidated, is how telephone-based versus in-person visits differentially impact patients’ perceived autonomy and the resulting patient-provider relationship. Grounded in self-determination theory (SDT), this pilot study addresses this question by investigating the association between patients’ perceived autonomy support and relationship needs satisfaction (autonomy, competence, relatedness) in both types of visits with their family doctor and care team. Methods: Running from Sept. 2020 to Feb. 2021, data was collected via convenience …