Medicine and Health Sciences Commons^™

Assertiveness As A Measure Of Satisfaction In The Physician-Patient Communication Process, Joan Delores Johnson

Masters Theses & Specialist Projects

In recent years medical societies have begun to recognize the effects and benefits of good communication between physician and patient. Like any other relationship, the exchange of information with fluent understanding creates a stronger bond of trust. Most applied research conducted in the area of physician-patient communication concentrates on physician behaviors which the patient views as problematic. This thesis focuses on patient assertiveness and its relationship to physician-patient satisfaction in the consultation process. Specifically, the study focuses on the relationship between patient assertiveness and physician-patient satisfaction.

For the study the researcher developed a patient questionnaire and pre- and post-physician questionnaires …