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Beyond Patient Satisfaction: Physician Ambivalence, Authenticity, And The Challenges To Patient-Centered Medicine, Kiera S. Levine

Yale Medicine Thesis Digital Library

Despite tremendous and increasing clinical opportunities for cure and comfort, patients often still feel dissatisfied in their relationship with their doctor. That patient dissatisfaction has endured, even in the face of increasing medical knowledge and capacity, suggests a failing not in the quality of medical treatment but in the way it is administered. Increasingly, the modern medical movement toward patient-centered medical care (and away from doctor-centered care) has attempted to address this failing, looking to patient-satisfaction as one of its primary measures of success in these efforts. However, its willingness to overlook the importance of the basis of reported satisfaction, …