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Understanding Nurses' Knowledge Work, Heidi M. Siu

Electronic Thesis and Dissertation Repository

Hospitals are increasingly investing in technologies and electronic knowledge management systems to improve patient care outcomes. Yet, effective implementation of these initiatives has been difficult with questionable return on investment outcomes (Ontario Hospital Association [OHA], 2007, 2008). Paton (2009) argues that understanding how employees put their knowledge into action at work is essential to successful knowledge management for organizations. Thus, strategies that target nurses’ knowledge work may be more effective for hospitals; particularly in times of mounting fiscal deficits and demands for health services.

This study examined the behaviors, influences, and outcomes of nurses’ knowledge work. The hypothesized model was …